Client Relations Specialist en Easystreetcap

Easy Street Capital is a private real estate lender headquartered in Austin, Texas serving real estate investors around the country. Defined by an experienced team and innovative loan programs, Easy Street Capital is the ideal financing partner for real estate investors of all experience levels and specialties. Whether an investor is fixing and flipping, financing a cash-flowing rental, or building ground-up, we have a solution to fit those needs.Job description:We are looking for a highly organized and driven individual to assist the premier private lender in Texas. We’re growing quickly with satellite offices located in California and Tennessee. You’ll get to work with a fun, fast-paced team in our Nashville area office while helping to improve retention and the overall borrower experience.The Client Relations Specialist plays a key role in delivering outstanding service to borrowers while supporting the broader Servicing and Asset Management team. This position requires a self-starter who communicates professionally, manages multiple priorities in a fast-paced environment, and consistently demonstrates strong organization and attention to detail. Responsibilities include maintaining open communication with borrowers and account executives, managing inbound calls and departmental inboxes, performing accurate data entry and reconciliation, and conducting proactive borrower outreach. The ideal candidate brings a positive, solutions-oriented mindset and thrives on building strong relationships while contributing to the company’s continued growth and success.

Responsibilities

Serve as the primary point of contact for borrowers post-closing, building rapport and guiding them through the life of their loan(s).

Manage departmental inboxes and incoming calls, ensuring timely responses and proper routing of borrower requests.

Address borrower inquiries related to payments, insurance, extensions and loan status, including proactive outreach on high-risk or time-sensitive matters.

Maintain accurate borrower records, correspondence, and loan updates in the CRM and Loan Origination System (LOS).

Coordinate with internal teams, sales, and sub-servicers to resolve issues and streamline borrower communication.

Monitor payment activity and assist in resolving ACH or NSF issues in partnership with the Servicing team.

Collaborate with the Servicing & Asset Management team to enhance processes, strengthen borrower relationships, and improve client satisfaction.

Consistently uphold company standards for professionalism, responsiveness, and accuracy in all interactions.

Required Skills

Demonstrates initiative and thrives in a self-starter environment

Communicates effectively and professionally in both verbal and written form

Excels at managing time and prioritizing tasks in a fast-paced setting• Applies creative problem-solving to deliver effective solutions

Maintains strong organizational skills with keen attention to detail• Brings a positive, professional, and team-oriented attitude

Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint

Experienced in high-volume, customer-facing roles with a focus on service and relationship management

Demonstrated success in a high-volume, customer-facing role

Proven ability to build and maintain long-term client relationships

Strong organizational and documentation skills with excellent attention to detail

Collaborative team player with the ability to work cross-functionally

Adaptability in a fast-paced environment with shifting priorities

Desired Skills

Bilingual in English and Spanish strongly preferred

Prior experience in lending, loan servicing, or financial services

Familiarity with hard money or private lending practices a plus

Proficiency with CRM platforms (HubSpot experience highly valued)

Strong Excel skills, including the ability to build reports and analyze data

Knowledge of loan documentation, compliance, or asset management practices

Experience collaborating with cross-functional teams in a financial services environment

Comfortable working in a fast-paced, start-up setting with evolving processes

Benefits

Company sponsored health insurance

Company sponsored 401(k)

Paid vacation time

Paid sick leave

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