Director of Property Management en HOATalent

ROLE: Director of Property Management

SALARY: $90,000 - 120,000

LOCATION: Washington, D.C.

ABOUT US:
Realliance Property Management (RPM) is a trusted leader in property management, dedicated to building strong relationships and delivering peace of mind to property owners and tenants alike. Founded with the vision of providing exceptional service, clear communication, and innovative solutions, RPM has grown into a premier partner for comprehensive property management. By focusing on people, properties, and lasting success, we help clients maximize value while ensuring satisfaction every step of the way.

At RPM, our mission is to help clients achieve their property investment goals by offering exceptional service, reliable guidance, and lasting value. Guided by our vision to be the nation’s premier property management partner, we are renowned for client success, innovative solutions, and personalized service excellence. We embrace challenges as opportunities, foster loyalty through transparent communication, and remain unwavering in our commitment to both people and properties.

ABOUT THE ROLE:

Objective: Lead the property management team, ensuring operational excellence, financial performance, and owner retention across the portfolio.  Institute a foundational understanding of departmental vision and best practices for property management throughout the department.  Focus service on anticipation of client needs, providing expert professional advice based on data.  Collaborate with stakeholders to create a product that is efficient, scalable and creates ease of property ownership for clients.

Scope: Provide strategic oversight and leadership to property management operations driving efficiencies, optimizing asset value, and fostering strong relationships.  Ensure leasing & compliance, asset management, and property management teams are aligned with departmental vision, values and focus on owner retention and income.  Oversee and coach the Property Management team to achieve individual and team benchmarks.

PRIMARY RESPONSIBILITIES:

Operational Oversight

• Oversee all aspects of property management operations, owner and tenant relations, leasing & compliance, and financial management of the asset.
• Ensure properties are maintained to the standard of clean, safe and functional, addressing issues promptly to minimize liability or capital damage to assets.
• Calibrate team performance to achieve departmental and company goals

Strategic Leadership and Execute Vision

• Implement the strategic vision for the property management division in alignment with the company's objectives and market opportunities.
• Join in the collaborative development of strategies, directives, policies, and procedures for the division’s real estate portfolio, and take responsibility for their successful implementation
• Lead and champion change management initiatives to adapt to market dynamics and drive continuous improvement in operational processes, always striving to create raving fans amongst client owners.
• Track and report policy and procedural issues to upper management, with a clear description and suggested solutions.

Team Leadership and Development

• Lead, mentor, and develop a high-performing management team, including property, leasing/compliance and staff, to achieve operational excellence.
• Manage and oversee recruiting, hiring, retention, training, and development of the management team members.
• Promote a culture of accountability and high performance with regular coaching and assessment of team members.
• Foster a collaborative team environment where members are encouraged to support each other, ensuring seamless operations and continuity in service delivery when someone is absent.
• Develop and coordinate operations infrastructure and workflow systems, including SOP, policy and procedures, training programs and manuals, risk management procedures, performance reviews, and talent recognition programs.

Property Maintenance and Operations

• Coordinate with property managers to ensure all properties are maintained to a clean, safe and functional standard, promptly addressing repair and maintenance issues.
• Center rental income and collection as the basis for performing maintenance, along with prevention of capital damage to asset.

Owner Relations

• Model and maintain open and effective communication with property owners to foster strong relationships and ensure their continued satisfaction with the company's management services.
• Actively seek opportunities to highlight and share the property management team's success stories and hard work with ownership, demonstrating the value and impact of their investment.
• Drive growth by creating 'Raving Fans' among property owners, ensuring their satisfaction and advocacy for the company.

Financial Management and Performance

• Direct the financial strategy for managed properties, including budgeting, forecasting, and performance analysis to maximize profitability and asset value.
• Monitor key financial indicators and adjust strategies to meet or exceed financial goals while proactively communicating and showcasing the value and success of our management efforts to property owners, effectively 'bragging' about the positive impact of our work on their investments.
• Oversee Property Management team in preparation and management of property budgets, financial reporting, and performance analysis.
• Assist in monitoring financial performance and identifying areas for improvement.
• Oversee all processes to ensure accuracy.

SKILLS AND QUALIFICATIONS: