Veterinary Receptionist en Coldwater Veterinary Hospital

Receptionist – Veterinary Front Desk 

Salary: $17.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part time position averaging 20 – 25 hours per week.

• Fridays: 7:00 AM – 5:00 PM or 8:00 AM – 5:00 PM
• Rotating Saturdays (2 per month): 8:00 AM – 2:00 PM
• Tuesdays: 12:00 PM – 9:00 PM
• Thursdays: 7:00 AM – 1:00 PM

Please note: The training schedule will vary and may look different from the regular schedule. Days and times may also shift occasionally to provide coverage when other team members are on PTO.

Coldwater Animal Hospital is hiring a part-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, and plus an employee pet discount because we know your pets are family, too!
• Paid time off. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.
• Bi-annual scrub allowance of $75
• Emphasis on work-life balance to support your well-being
• Collaborative, positive team culture with mentorship and growth opportunities

Key Responsibilities: 

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Coldwater Animal Hospital

Coldwater Animal Hospital has been providing exceptional care for pets since 1989. Founded by Dr. Korte, our hospital offers a range of services, including preventive care, dental treatments, dietary management, routine surgeries, and healthy lives for pets.

We are committed to staying up to date with the latest advancements in veterinary medicine while creating a stress-free experience for our patients. From minimizing wait times to using dimmable lights, comfortable exam mats, and gentle handling techniques, we prioritize your pet’s comfort. 

At Coldwater Animal Hospital, your pet’s health and happiness are our top priorities, and we’re dedicated to providing compassionate, high-quality care.