GENERAL SUMMARY

The Site Specialist Supervisor is responsible for the supervision of the Site Service Specialists supporting our customers in the assigned region. This position is responsible for organizing field service trips, supporting Site Service Specialists with technical information and documentation, and managing travel expenses. This is a customer-facing position and requires strong communication (verbal and written) and presentation skills along with a commitment to service excellence. Responsible for following company and customer specifications and procedures, including site safety requirements, with minimal supervision. This role must frequently interact with internal and external customers to troubleshoot and resolve product and system issues. 

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Responsible for keeping team of Site Service Specialists dispatched 75% of the time through existing pipeline, marketing & cold calling as needed.
• Primary point of contact for field inspection services (Health Assessments) in assigned region.
• Organizing, coordinating, and scheduling field service trips for Site Service Specialists in assigned region. (Communication with channel partners, sales representatives, commercial team, and customers.)
• Supporting Site Service Specialists with technical documentation and information.
• Calling customers and sales partners to promote MMR program and setup health evaluations.
• Reviewing & approving Site Service Specialists travel and living expenses.
• Workforce time management for payroll and time off for all direct reports.
• Ensuring Site Service Specialists have the necessary tools and training to perform their duties.
• Training new Site Service Specialists on basic job duties. (SAP Concur, SPX Flow Express Application, customer interaction/communication, etc.)
• Preparing & maintaining metrics package for department.
• Identifying and offering the customer opportunities to improve equipment performance, including suggestions for replacement mixers, spare parts, and master service agreements. 
• Travel when necessary up to 50% of the time to support departmental objectives and customer demands.
• Hiring and onboarding of new employees including working with recruiters. Also, offboarding of employees as needed.
• Maintain an unwavering commitment to safety policies and procedures.
• Maintain work area in a clean, safe, and orderly manner.
• Supervise all tasks in accordance with business conduct guidelines.
• Other job tasks and duties as needed and assigned to support the business development and production goals of the company.

KNOWLEDGE, SKILLS & ABILITIES

• Proficiency with Microsoft Office Suite, SPX Flow Express Application, & SAP Concur.
• Excellent customer service skills and experience working directly with customers.
• Strong analytical reasoning and problem-solving skills.
• Strong organizational skills with the ability to follow processes and procedures.
• Ability to work independently and as a member of a team.

• Ability to lead a team to accomplish goals and objectives established by management.

• Effective communication skills (verbal & written) required to effectively interact with internal and external customers.

• Ability to organize and prioritize workload to maximize efficiency.

EDUCATION AND EXPERIENCE

• A high school diploma and 5 years of experience in field services or manager working with industrial equipment (highly preferred).  OR, a 2-year Technical Degree and 3 years of experience in field services or manager working with industrial equipment.
• A valid driver’s license is required.
• Experience with repair and maintenance of industrial gearboxes or rotating equipment is an advantage.
• Safety certification(s) is an advantage.
• Managerial experience is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Anticipated salary range for this position: $65,400yr to $91,020/yr. The anticipated salary range is what we believe to be the likely base salary range for this position at the time of posting. Actual salary for this position will depend on relevant qualifications, skills, and experience.

SPX FLOW is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.

SPX FLOW VALUES

SPX Flow employees are expected to behave in accordance with our company values as outlined below.

QUALITY

Quality encompasses all aspects of SPX Flow’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process, and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.