Accounts Receivable Lead en Drylock Technologies

About Drylock Technologies
Drylock Technologies is a leading global manufacturer specializing in private label hygiene products, with a strong focus on the adult incontinence and baby diaper markets. Operating across key markets in Europe and the United States, Drylock supports its growth through a robust manufacturing footprint, including two production facilities in the U.S. alone. With nearly 450 employees in the United States and expanding operations, Drylock is rapidly scaling its presence, including the recent launch of a new facility to increase production capacity.

Position Overview
We are seeking a highly capable and proactive Accounts Receivable Lead to oversee our U.S. Accounts Receivable team. This role requires deep expertise across the entire AR function and a hands-on leader who thrives in a dynamic, collaborative environment.

The initial focus will be organizing workflows and improving structure within the AR team to support year 2026 and future years’ growth. This includes processing claims, standardizing practices, and implementing relevant reporting, while at the same time, developing the team members. The role demands someone with strong problem-solving skills, attention to detail, and the ability to work across multiple departments and customer interfaces.

Key Responsibilities

• Champion and model Drylock’s Core Values: Safety, Respect, and Ownership
• Supervisory responsibility with two current direct reports and the expectation of growth
• Investigate and resolve customer payment deductions, often via customer web-based claim portals
• Interpret and apply guidelines and conditions within customer contracts
  • Understanding allowed customer credits and incentives
  • Following dispute resolution rules & guidelines
• Validate or dispute deductions by gathering and analyzing documentation such as shipping records, proof of delivery, photos, and customer correspondence
• Collaborate closely with Logistics, Customer Service, and Sales teams to obtain supporting information
• Ensure accurate categorization and coding of deductions for reporting and trend analysis
• Track and process customer product returns
• Investigate and resolve past due balances; lead collections efforts when necessary
• Perform daily cash activities
• Contribute to and support all day-to-day AR operations as needed
• Provide limited support during month-end close activities

Key Qualities and Skills

• Strong analytical and organizational skills
• Excellent communication and interpersonal abilities
• Comfortable navigating and utilizing customer web-based systems
• Persistent, energetic, and solutions-oriented
• Able to maintain professionalism and tact while handling challenging customer interactions
• Self-starter with a collaborative mindset and willingness to assist wherever needed
• Large retail chain claims management experience a plus

 Benefits at Drylock Technologies Ltd. - Partnered with OakLeaf Direct!

• Health, dental, and vision insurance
• On-site health and wellness center
• 401(k) retirement savings
• Life and disability insurance
• Product discounts
• Employee prize giveaways
• Employee contests
• … and more!