Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology.
Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way’s all-in-one experiential platform to launch unforgettable experiences — from hot air balloon rides in Mexico City to truffle hunting in the French countryside.
Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we’re seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally.
The Role
We’re looking for a highly motivated Operations Manager to join our team at Way. This individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking.
The RoleWe’re looking for a highly motivated Operations Manager to join our team at Way. This individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking.
Key Responsibilities
Work closely with the COO to support high-priority strategic and operational initiatives
Own internal performance metrics and reporting infrastructure across departments
Build and maintain internal databases to ensure high-quality, scalable business intelligence
Lead deep-dive analyses to inform decision-making across product, ops, and customer success
Identify process bottlenecks and recommend scalable, data-backed solutions
Design frameworks to track key company KPIs and strategic objectives
Partner cross-functionally to implement dashboards and streamline access to insights
Take on high-impact projects with little guidance and see them through from idea to execution
Revenue Operations Focus
Build automations and workflows in HubSpot to improve efficiency and reduce manual work
Connect systems across the GTM tech stack (HubSpot, Planhat, SaaSGrid, etc.) to ensure seamless data flow
Develop dashboards and tooling to provide visibility into pipeline health, customer metrics, and revenue performance
Improve data quality across CRM and operational systems to enable reliable reporting and forecasting
Partner with Sales, Marketing, and Customer Success to continuously improve GTM processes and ensure alignment
Support leadership with ad hoc analysis and insights to guide revenue growth strategies
What We’re Looking For
3-5 years of experience in consulting, data analytics, investment banking, high-growth startups, or similar
Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools
Ability to independently structure complex problems and communicate insights clearly
Demonstrated self-starter with grit, adaptability, and a strong sense of ownership
Comfortable operating with minimal direction in fast-paced, ambiguous environments
Excellent written and verbal communication skills
Experience with SQL, Tableau, Looker, or similar tools is a plus
Hands-on experience with HubSpot or similar CRM tools preferred
Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not required
Why Join Way?
Attractive salary package commensurate with experience and skill level
Comprehensive healthcare coverage and other benefits
Opportunities for professional growth in a fast-paced tech environment
Stock options that offer a stake in our success
Modern office located in the vibrant city of Austin, Texas
Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand
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