Motor Vehicle Operations Coordinator en El Paso County (CO), CO

About the Department

Are you a problem-solver with a strong eye for detail? Do you like to work independently, but also within a team setting? Are you looking for a role with potential growth opportunities? If so, we have a great opportunity for you! As a Motor Vehicle Operations Coordinator, you will play an important role in helping members of the community with their motor vehicle title and registration needs. In this position, you will be responsible for enforcing Colorado revised statute, Department of Revenue rules, and regulatory protocols for motor vehicle title and registration applications. You will have the opportunity to interact extensively with community members and help them resolve concerns in a friendly and efficient manner. In this role your efforts will significantly and positively impact your community.

Hiring Range: $41,000.00 - $46,000.00 Annually

As a steward of public trust and an agent of the State of Colorado, primarily responsible for enforcing compliance with statutory mandates and Department of Revenue directives governing motor vehicle titling and registration in Colorado, as well as cash management associated with tax revenues and fees as required by law. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Position Duties

• Examines and analyzes legal documentation submitted for motor vehicle titling and registration, and for identification, ensuring accuracy and enforcing compliance with appropriate statutory regulations, including emissions standards, insurance requirements, and secure and verifiable identification guidelines.
• Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
• Questions, interviews, confers, or advises customers on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
• Works to resolve complex transactions, utilizing negotiation and problem resolution skills, with sensitivity to the customers' needs and expectations.
• Determines necessary action, executes, and establishes the legal records as appropriate for motor vehicle titles, registrations, license plates, and persons with disabilities placards for use by governmental and other official enforcement entities; ensures accurate and timely data entry.
• Participates in opening and closing functions as directed. Performs self-audit and reconciliation daily, resolving minor discrepancies when necessary, working to ensure all monies collected (cash, check, and credit card payments) are in balance.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
• Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees.
• Assists in the Motor Vehicle Phone Bank and Processing Center on a rotating basis or as assigned.
• Serves as a liaison between Clerk & Recorder's Office, representatives of business and industry, trade and professional associations, and clients.
• Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by helping to achieve departmental goals.
• Assists in other departments and/or with County-wide events as directed.
• Assists with election duties as required.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Minimum Qualifications

Knowledge, Skills & Abilities

• Must be detail-oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
• Must possess excellent customer service, organizational, and administrative skills.
• Proficiency in cash management required.
• Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self, and others.
• Ability to perform computations for tax and fee assessments associated with motor vehicle laws and regulations.
• Ability to verify customers identity by comparing their documents with biometric and demographic data.
• Ability to set goals and priorities for specific tasks and assignments.
• Ability to remain open to change and new information and effectively deal with pressure and ambiguity.
• Ability to communicate and work effectively with co-workers, other County personnel, other agencies, and the public.
• Ability to work independently and in a team environment.
• Ability to operate standard office equipment such as telephones, computers, printers, copiers, and calculators.
• Maintain regular and punctual attendance.

Required Education & Experience

• U.S. citizen; registered to vote in Colorado; sworn as agent of Clerk & Recorder's Office to discharge the duties conveyed by CRS 42-1-210.
• High school diploma or equivalent education.
• One year of administrative or customer service experience.
  • Associate’s degree or higher in a related field may substitute for the required experience. 

Licenses/Certificates

• Must possess and maintain a valid Colorado Driver's License.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Other Qualifications

Duties are performed primarily in an office environment; some travel may be required. Employees may be required to work at any office location. Weekend hours and/or overtime will be required, including election cycles.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

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