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Technician I - Service Desk en Walsworth

Walsworth · Brookfield, Estados Unidos De América · Onsite

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Job Details

Job Location:    Brookfield - Brookfield, MO
Position Type:    Hourly - Office
Salary Range:    Undisclosed
Job Shift:    1st Shift- Day

Description

Job Purpose

The Technician I provides front-line technical support for end users across multiple locations. This role covers troubleshooting, installation, and maintenance of computers, peripherals, and mobile devices, while ensuring a professional and customer-focused experience. The Technician I also works with other departments to assist in supporting networking and server systems as directed.

Essential Duties and Responsibilities

  • Install, configure, and maintain company computers, laptops, printers, and peripheral equipment.
  • Perform first-level troubleshooting for hardware, operating systems (Windows/macOS), and user accounts.
  • Provide support for widely used productivity and creative software (office suites, design tools, and related applications).
  • Assist in supporting mobile devices, including HP and Apple products.
  • Provide end-user assistance with email, file access, and collaboration tools.
  • Contribute to endpoint security efforts, including antivirus and patching processes.
  • Document support requests, incidents, and resolutions in the service desk system.
  • Escalate more complex issues, including advanced networking and server incidents, to higher-level technicians while providing initial triage and support.
  • Collaborate with peers and other departments on joint troubleshooting and project work.
  • Follow departmental standards, documentation practices, and service desk workflows.
  • Perform other duties as assigned.

Qualifications

  • Foundational knowledge of computer hardware, operating systems (Windows/macOS), and networks.
  • Familiarity with common productivity and creative applications.
  • Ability to diagnose and resolve printer and peripheral issues.
  • Basic understanding of networking and server environments, with willingness to learn and assist.
  • Customer service experience and strong communication skills.
  • Basic problem-solving and analytical skills.
  • Ability to manage time effectively in a fast-paced environment.
  • Self-motivated with the ability to work independently and under supervision.

Education and Experience

  • Associate degree in Information Technology or related field, or equivalent work experience.
  • Previous customer support or help desk experience preferred.

Other Requirements

  • Valid driver’s license.
  • Ability to lift/move up to 50 pounds occasionally.
  • Willingness to travel occasionally between sites.

Qualifications


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