Senior Associate - NPS Design & Analytics (Gurugram, HO) en Air India: Book Domestic & International Non-Stop Direct Flights
Air India: Book Domestic & International Non-Stop Direct Flights · Gurugram, Indien · Onsite
- Professional
- Oficina en Gurugram
Position Title: | Senior Associate - NPS Analytics | ||
Reports To: | Associate Manager-NPS Design & Analytics | Role Level: | CXO-4 |
- Job Purpose
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- Key Accountabilities
NPS Analytics
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.. |
- Skills Required for the role
proficiency in handling data and advanced analytics | Strategic Foresight |
Digital Mindset and familiarity with NPS, CSAT knowledge | Customer centricity |
- Key Performance Indicators
Customer Satisfaction Metrics |
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Insights and Performance Metrics |
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- Key Interfaces
Internal Interfaces | |
Sub-Function lead |
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Marketing Team |
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- Educational and Experience Requirements
Minimum Education Requirement |
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| Minimum Requirement | Desired |
Experience |
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