Operations Support Associate (Cambridge, ON, CA, N3C 4N6) en Allianz Partners

We’re looking for a detail-oriented and proactive Operations Support Associate to join our Claims Department on a 6-month contract. If you're someone who thrives in a fast-paced environment, takes initiative, communicates effectively, and has a sharp eye for detail, we want to hear from you!

In this administrative role, you’ll support the team with a variety of operational tasks—ranging from data entry to validating insurance coverage and handling incoming documentation. You’ll play a key role in ensuring accurate, timely processing and smooth day-to-day operations.

What you will do:

• Perform accurate data entry, including opening claim cases and entering invoices.
• Validate insurance coverage and ensure all required documentation is complete.
• Request missing documents from clients or providers via phone, email, fax, or mail.
• Screen and triage incoming documents to the appropriate channels.
• Investigate the details surrounding insurance claims as required.
• Assist with general clerical duties including mailroom support, if needed.
• Respond to internal inquiries and urgent requests in a timely and professional manner.
• Create and send professional correspondence and reports.
• Support special projects and tasks as assigned by the Supervisor.
• Handle mail distribution, dispatch of correspondence, and equipment coordination.
• Leverage AI tools (e.g., ChatGPT) to improve workflow and problem-solving.

What you will bring:

• High school diploma or equivalent; 1+ year of office experience is an asset.
• Strong attention to detail with the ability to multitask and prioritize effectively.
• Proficient in data entry with high accuracy and speed.
• Excellent communication skills—both written and verbal.
• Professional phone manner and interpersonal skills.
• Bilingual in French is an asset.
• Familiarity with AI tools (e.g., ChatGPT) is a plus.
• Must be available to work onsite at our Cambridge, Ontario office.

What we offer

• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.