Retail Manager in Training en Goodwill of Western New York

🛍️ What You’ll Learn & Do

Leadership & Team Development

• Lead by example in both front-of-house and backroom operations.
• Support hiring, onboarding, and training of team members.
• Motivate and coach employees, conduct shift huddles, and help build a high-performing team.
• Assist with scheduling and labor planning to meet store needs.
• Champion our culture and help drive change.

Store Operations

• Master the full thrift retail cycle: donation receiving, sorting, pricing, tagging, and recycling.
• Deliver outstanding donor and shopper experiences using our GRATIS and GREAT service models.
• Monitor and drive KPIs like production goals, sell-through rates, labor utilization, and sales.
• Maintain a clean, organized, and safe store environment.

Cash Handling, Compliance & Loss Prevention

• Perform and oversee opening/closing procedures, register audits, and bank deposits.
• Ensure POS accuracy and apply promotions correctly.
• Conduct safety walks, incident reporting, and uphold OSHA standards.
• Implement loss prevention practices and partner with support teams to meet business goals.

🎯 What You Bring to the Table

• Experience: 5+ years in retail; associate’s degree preferred but not required.
• Skills: Strong leadership, multitasking, and customer service abilities.
• Tech Savvy: Comfortable with Microsoft Office and retail systems.
• Flexibility: Willing to work a varied schedule and travel across Erie County.
• Drive: You’re organized, detail-oriented, and thrive under pressure.
• Heart: You care deeply about serving others and making a positive impact.

💪 Physical Requirements

• Able to sit, stand, bend, and reach for extended periods.
• Capable of lifting up to 50 lbs. regularly.
• Comfortable with repetitive tasks like tagging and hanging merchandise.

💼 Position Details

• Status: Full-Time
• Classification: Non-Exempt
• Location: Placement at any store in Erie County.
• Travel: Reliable vehicle and valid NYS driver’s license required.

💡 Our Core Values

We’re not just a retail organization—we’re a mission-driven team. If these values speak to you, you’ll thrive here:

• OWN IT – Be accountable and driven.
• DARE TO EXCEL – Push boundaries and never settle.
• BE BOLD – Face challenges head-on.
• BE EXTRAORDINARY – Go above and beyond.
• WE WIN TOGETHER – Collaborate and celebrate as one team.

🚀 Ready to Step Into Leadership?

If you're ready to grow your career, lead with purpose, and make a difference every day, apply now to become our next Retail Manager in Training!