HVAC Dispatcher en UGI Heating, Cooling & Plumbing

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. 

The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory. 

Schedule available:

4 x 10-hour days / Wednesday - Saturday 10:00am- 8:30 PM

OR

5 x 8-hour days / Tues - Sat 12:00 Noon- 8:30 PM

Responsibilities:

• Notify customers when parts arrive and coordinate the logistics to install parts.   
• Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.   
• Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
• Manage technician’s workload to achieve compliance goals.
• Communicate any service concern /issues.  
• Responsible for creating work orders, dispatching technicians, and communicating with customers.
• Must remain agile and ready to handle sudden route changes or delivery issues. 

Requirements:

• Dispatch Experience
• Excellent Organization Skills
• Excellent Communication Skills
• Quick Thinker
• Problem Solver
• Able to work in a fast pace environment
• Enjoy Providing exceptional customer service
• Flexibility to work overtime
• Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows 
• High school diploma or equivalent
• Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
• Ability to work one of the shifts listed 

   

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time off
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer.

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