Patient Service Representative - Day Rd Dermatology - Full Time en The South Bend Clinic
The South Bend Clinic · Mishawaka, Estados Unidos De América · Onsite
- Junior
- Oficina en Mishawaka
Standard
- Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
- Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
- Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
- Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
- Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
- Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
- Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
- Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
- Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
- Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
- Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
- Performs other duties as assigned when appropriate.
- Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Additional Responsibilities (Other departments as required)
- Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
- Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
- Prepares new patient charts.
- Communicates with Business Office patient information required for billing.
- Cross trains with surgery scheduling.
- Maintains good working relationships with all contacts.
Education/Certification/License:
- High school diploma or equivalent is required.
- CPR certification is preferred.
Knowledge, Skills, and Abilities:
- Must be a team player, professional, comfortable with computers and be customer service oriented.
- Excellent phone, people and organizational skills.
- Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.