Lockbox Transaction Processor en Conduent

Lockbox Transaction Processor

Position is onsite in Dallas, TX

Production Schedule as follows:

• Sunday   9AM – 5PM 
• Monday   8AM – 4PM
• Tuesday   8:30 AM – 4:30 PM
• Wednesday   8:30 AM – 4:30 PM
• Thursday           OFF 
• Friday        8:30 AM – 4:30 PM

• H.S. Diploma (proof required)
• Be 18+ years of age and be able to work in the US (proof required)
• Must pass criminal background check and drug screen
• Positions require hand-eye coordination and manual dexterity and the ability to coordinate and organize work
• Demonstrate good decision making and communication skills

Job Duties

May perform one or more of the following duties as determined by manager or business needs:

• Responsible for timely and accurate lockbox processing while meeting productivity numbers (not limited to):
• Slice/Count/Sort Mail - Receive and accurately distribute incoming mail
• Batching - Open envelopes, extract transactions, batch checks, invoice, and coupons according to client instructions
• Ability to accurately follow detailed client account instructions and process high volume
• Scan documents/checks using OPEX Falcon high speed document scanner
• Reassociation of check images to corresponding back-up documents
• Mail Out (pre-coded and identifiable alphanumeric data from source document)
• Ensures accuracy and completeness of assigned functions
• Agile and proven ability to learn fast, continuously follow direction and adapt quickly
• Shows strong adherence to the Code of Conduct, security protocol and operating procedures

• Prefer bank operations, item processing or related experience, but not required
• Ability to work well independently and within a team environment
• Meet productivity goals, client deadlines and quality standards
• Knowledge of 10 key, data entry and balancing principles a plus, but not required
• Customer service and communication skills preferred
• Reliable and committed to work schedule, punctuality and attendance
• Flexibility to work additional hours with little notice based on volume and/or vacation coverage
• Ability to perform well under pressure and meet deadlines
• Follow internal operational controls and adhere to banking industry regulations
• Timely communicate and escalate areas of problems or issues to management to avoid client impact
• Support other operations and administrative functions as required
• Contributes to a positive, collaborative, and supportive workplace

In addition to the above requirements, candidates will be expected to demonstrate the following competencies:

• Listening - Practices attentive/active listening and continually adheres to procedures and strict compliance controls.
• Quality Management - provides the highest quality work (accurate and error free) and exceeds client’s deadlines/instructions. Receptive to manager/peer feedback to continuously improve quality. 
• Client Focused - Is dedicated to exceeding client expectations; both internal (peers, manager, employees).
• Communication – Demonstrates professional, timely, open and clear communication when addressing manager, coordinator, peers and/or vendors. Maintains a positive disposition with use of body language, facial expressions, and verbal communication.
• Time Management - Uses time effectively and efficiently, exceeds deadlines, values time and maintains high and accurate productivity metric.
• Peer Relationships - Is seen as a positive team player, is cooperative, supportive, respectful, adaptable to change and happily collaborates with everyone.
• Emotional Intelligence - Demonstrates professionalism, tact, sensitivity to others and emotional intelligence when collaborating, communicating, and working with management, with peers, clients and service providers. Is cool under pressure, is considered mature; can handle stress; maintains happy disposition, is a settling influence in a crisis and supports team members.
• Adaptability – Able to adapt to a continually changing environment (e.g., new processes), open to global/diverse team members and adaptable to different personalities/cultures.
• Resect, Integrity and Trust- Is widely trusted and respected; upholds a strict Code of Conduct, follows Corporate Security protocol, embraces diversity, is a truthful individual and respects/follows organizational hierarchy.
• Reliable – Adheres to and follows attendance policy closely by arriving on time (punctuality is key!), having excellent attendance (not calling off) and always ensuring proper work coverage (flexible to cover team members when scheduled off).
• Cleanliness – Follows the company’s clean desk policy and ensures all work areas/equipment are maintained clean and organized at all times.

The physical demands and work environment described here are representative of what is typically found in a Transaction Processor position.

• Sit at a desk, stand, walk, bend, lift 20 lbs., carry document trays and clean equipment.
• Manually remove, unfold documents and checks from envelopes during batch prep function
• Read and follow procedures/instructions on a computer screen or on paper
• The equipment used in this position includes, but is not limited to, computer, telephone, high speed document scanner and postage meters
• Ability to work in a noisy, paper heavy and fast-paced environment.

• About Conduent 
• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. 
• You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 
• We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.  
• Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy

• Pay is $19/hour which may be below your state's minimum wage.  Please take this into consideration when applying.
• We are currently NOT hiring in the following geographies, including but not limited to: 
  States: AK, CA, HI, MA, IL, MT & NY 
  Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $19.00.

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