Supv Bldg Station Mtce en Massachusetts Bay Transportation Authority, MA

About the Department

The Supervisor of Building & Station Maintenance plans, directs, and supervises personnel and resources involved in performing the repair, maintenance, alteration, and refurbishing of the Authority’s buildings, stations, facilities, and structures. This position also ensures the safety of passengers and employees through the enforcement of Authority standards and policies.

Position Duties

• Provide professional and courteous customer service through face-to-face interaction with customers or via telephone or written correspondence
• Assume the duties of Superintendent as needed
• Schedule and prioritize the Division’s work, ensuring safe and efficient productivity
• Perform frequent inspections of the Authority’s properties and work sites, recommending necessary maintenance, repairs, or improvements
• Arrange for the requisition, delivery, and proper maintenance of all materials, equipment, and support services from other areas as necessary
• Ensure budgetary goals are met and all work is performed in a timely and cost-effective manner
• Participate in the recruitment, training, discipline, and promotion of personnel
• Supervise, monitor, and document the performance of various contractors, vendors, outside agencies, and municipalities
• Manage within approved operating and capital budgets
• Participate in a rotating weekend duty coverage schedule and an as-required weather-related duty coverage schedule
• Maintain manual and computerized records of all department maintenance and personnel activities
• Drive company or personal vehicles to visit work sites, assist at events and emergencies, and / or transport crews or equipment as needed
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week
• Respond to each inquiry in a courteous and professional manner, consistent with the Authority’s customer service quality standards
• Uphold rights and interests of the Authority while building and maintaining effective relationships with employees
• Assist in workforce management by ensuring fair and consistent application and strict adherence to rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority including EEO, Anti-Discrimination, and Anti-Harassment and Anti-Retaliation policies
• Perform all other duties and projects that may be assigned

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.

Supervision

• Have the ability to work any and all shifts and/or locations assigned or directed. 

Minimum Qualifications

• Five (5) years of experience in building and equipment maintenance, including repair techniques in building maintenance, construction, or related field.
• One (1) year of experience in a supervisory capacity.
• Valid U.S. driver's license.
• Effective organizational and analytical skills.
• Strong knowledge of Microsoft Word/Excel (“Office”), database, PeopleSoft, and mainframe applications.
• Excellent customer service and conflict resolution skills.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have English language skills required for the effective performance of the position.

Preferred Experience and Skills

• Construction Supervisor’s License
• Massachusetts Builder's License
• Additional supervisory experience

Other Qualifications

• An Associate’s degree from an accredited college in Business, Engineering, Construction Technology, or related field can be used as equivalent to two (2) years of building and equipment maintenance experience.
• A Bachelor’s degree from an accredited college in Business, Engineering, Construction Technology, or related field can be used as equivalent to four (4) years of building and equipment maintenance experience.
• A Master’s degree from an accredited college in Business, Engineering, Construction Technology, or related field can be used as equivalent to five (5) years of building and equipment maintenance experience.