Revenue Operations Staff Accountant - Gilbertsville Office en Gateway Ticketing Systems

For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced Revenue Operations Staff Accountant to our team.

The Revenue Operations Staff Accountant is responsible for managing, executing, and improving the processes and duties related to Centralized Quoting, Order Management, Vendor Management, Subscriptions, Maintenance, Accounts Payable, and Accounts Receivable. This position is in-office and must be able to commute to the Gilbertsville, PA office five days a week. 

Education and Experience: 

•    Bachelor’s Degree or combination of education and experience. 

•    5+ years’ experience working in a similar role.

Core Competencies:

•    Excellent interpersonal and communication skills, including exhibiting professionalism and diplomacy when working with customers. 

•    Proven experience with coordination of multiple tasks simultaneously, meeting deadlines, and working productively and efficiently under pressure.

•    A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint).

•    Ability to work/communicate to all levels of management and knowledge-based personnel and keep a professional demeanor at all times.

•    Possess good analytical and problem-solving skills.

•    A high level of attention to detail.

•    Ability to work both in a team environment and on an individual basis.

•    Excellent written and verbal communication skills. 

Job Description:

Essential Duties 

•    Responsible for reviewing, processing, and invoicing sales orders as fulfilled or delivered to our customers.

•    Actively participate in communication with our customers that includes follow-up on customer accounts, invoice questions, or other various inquiries.

•    Responsible for invoicing sales orders and reconciling customer accounts.

•    Assist with physical inventories while managing proper procedures, changes, and reconciliation.

•    Timely and accurately address financial questions or concerns. 

•    Implement and maintain strong and effective internal controls over accounting.

•    Assist with preparing and providing financial information for outside accountants (in the U.S. and Canada) as needed and at year-end.

•    Provide accounting support and assistance to complete other responsibilities and special projects as assigned.

•    Ensure all quotes are delivered in a timely fashion and accurate, prioritizing as necessary.

•    Develop and maintain relationships with key suppliers.

•    Review all ticket stock purchase orders in accordance with company policy and negotiated terms and conditions.

•    Assist with monthly Ticketing Stock and Supplies forecasting responsibilities. 

•    Monthly creation of Open Sales Order report, updating the forecast on all ticket stock orders.

•    Ensure process documentation is kept up to date and accurately reflects current processes.

•    Work with vendors to negotiate pricing, obtain discounts on large orders, and receive notifications   for but not limited to upcoming sales, end of life notifications, etc.

•    Work with vendors to determine if any 3rd party extended warranties, services, or maintenance are available and maintain accurate records to be shared internally.

•    Work with teams to establish and maintain sales questionnaires to ensure a timely accurate quoting process.

•    Review pricing with vendors monthly and update all systems and spreadsheets.

•    Generate all PO’s and process all related documentation appropriately.

•    Work with suppliers to obtain confirmation of all orders and enter the estimated delivery date into the accounting system.

•    Assist as needed to establish and maintain a comprehensive vendor management process.

•    Generate all maintenance renewal packets. 

•    Maintain accurate information on Appendix A’s in GTSWin to facilitate timely support for customers.

•    Month end time reporting.

•    Execute against the Centralized Quoting processes to meet or exceed the quote request goals, KPIs, and corresponding revenue targets.

•    Generate all (QE) Quick Estimate and (ERQ) Enhancement Request Quotes.

•    Interact directly with customers on the consultation, design, quoting and fulfillment of ticket stock orders.

General Duties:

•    Complete all tasks and handle all situations in accordance with Gateway’s Core Values.

•    Update job knowledge by participating in educational opportunities, new product webinars, reading professional publications, maintaining personal networks, or participating in professional organizations.

•    Communicate in a clear, concise and timely manner, including voicemail and email.

•    Always promote and uphold the values, mission and vision of the company.

•    Read, understand and comply with the Employee Handbook

•    Promote and adhere to all defined policies, processes and procedures.

•    Perform other tasks as required by management

Physical Demands

•    Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job

•    Ability to perform repetitive movement actions including walking, standing and sitting for long periods of time to adequately perform the essential functions of the job

•    Ability to lift up to 30 pounds

•    Ability to work in inside environmental conditions

Diversity and EEO statement:

As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year.

Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics.

No agencies, please. 

We are not sponsoring visas at this time.