Director of IT Program Management en Lightedge

LightEdge is seeking a seasoned Director of IT Program Management to drive enterprise-level technology initiatives and oversee the strategic alignment of IT programs with company objectives. This leader will be responsible for guiding cross-functional technology programs, optimizing business-critical processes such as Quote-to-Cash, Onboarding/Offboarding, AI adoption, and Master Data Management, and ensuring disciplined governance across the IT portfolio.Reporting directly to the CIO, this role will play a pivotal part in translating vision into execution, ensuring technology delivery is streamlined, value-driven, and future-ready.

Responsibilities:

Define and champion the IT Program Management function, setting the vision, strategy, and standards for program execution and governance.

Partner with the CIO and executive leadership to prioritize IT investments that enable business growth and operational efficiency.

Collaborate closely with the Operations PMO to ensure alignment, eliminate duplication, and drive coordinated delivery of enterprise-wide initiatives.

Act as a change agent, ensuring that IT programs deliver transformative impact across the enterprise.

Direct technology enablement for mission-critical processes:

Quote-to-Cash (QTC): Drive end-to-end integration and automation across sales, billing, and finance platforms.

Onboarding & Offboarding: Modernize and streamline processes for both employees and customers to enhance experience and compliance.

AI Adoption: Lead integration of AI into business and IT workflows to drive innovation and efficiency.

Master Data Management (MDM): Establish governance and accountability to ensure trusted, high-quality data across the organization.

Establish and oversee the IT portfolio management framework, ensuring that all initiatives are strategically prioritized, transparent, and delivering measurable business outcomes.

Implement and refine intake and demand management processes that balance business needs with IT capacity.

Govern delivery practices across the IT organization to ensure alignment, scalability, and risk management.

Oversee execution of cross-functional IT initiatives, ensuring scope, schedule, budget, and quality are consistently met.

Manage interdependencies across programs and identify opportunities for synergies.

Drive adoption of program management best practices and continuous improvement in delivery methodologies.

Serve as the primary liaison between IT and business leadership on all program and portfolio matters.

Ensure effective communication, transparency, and reporting of IT program performance at the executive and board levels.

Build strong partnerships across business units, including alignment with theOperations PMO, to ensure enterprise-wide coordination and unified delivery.

Education and Experience:

Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).

10+ years of experience in IT program and portfolio management, with at least 5 years in a senior leadership role.

Proven expertise in leading enterprise-scale IT initiatives and business process transformation.

Strong knowledge of enterprise applications and business processes across finance, HR, operations, and sales.

Demonstrated success in establishing IT governance, portfolio management, and intake frameworks.

Experience with AI initiatives and master data management is highly desirable.

Executive presence with exceptional communication, stakeholder engagement, and leadership skills.

Professional certifications such as PMP, PgMP, or SAFe Agilist strongly preferred.

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