Information Technology & Sytems Admin en None

POSITION SUMMARY: The Information Technology and Systems Administrator will be responsible for managing and maintaining the company’s hardware and software systems while also assisting other associates with their information systems and technology needs. The position also requires proactive communication to the executive committee on the subject of opportunities for using technology to increase revenues, reduce expenses, and create competitive advantages.  This position has no direct reports and must exercise sound judgment, act independently on assigned tasks and perform duties with minimal supervision.

Essential Responsibilities:

• Manages and maintains the Company’s information technology systems including but not limited to PCs, networks, software and phone systems 
• Responsible for management of cybersecurity systems/compliance
• Provides technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs software/hardware troubleshooting, patches and re-installations
• Assist other departments with data mining from the ERP system using SQL Server and Crystal Reporting tools
• Responsible for software license management and performs software related administrative duties and access management
• Participate in the manufacturing process as needed, typically involving IT related functions
• Handles third party relationships with various service providers including cloud-based server provider
• Participates in the identification, development and communication of new technology standards and best practices 
• Continuously document and improve company procedures

Additional Skills & Responsibilities:

• Performs administrative duties for Made2Manage (M2M), ERP and SQL Server
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and software)
• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, and assisting with budget development.  
• Monitors cybersecurity compliance in accordance with best practices, standards, policies and procedures
• Responsible for configuration and change management, along with maintaining all documentation
• Work requires the ability to lift 30 to 50 pounds on a regular basis. Work may require moderate physical exertion and/or physical strain
• Willingness to work flexible hours and be accessible (on-call) during holidays and weekends 
• Ability to work under stress during peak workload periods

Required Experience/Credentials:

• Bachelor’s degree in relevant field of study and 3-5 years minimum related experience, preferably with Windows systems administration in a Manufacturing Setting; or Associate’s degree with relevant experience
• Professional certifications as appropriate (MCSE, CCNA, ITIL)
• Demonstrated experience with standard software applications, including MS Office, Windows, and Active Directory.  
• Requires MSSQL database management skills with ability to produce reports. Ability to manipulate, analyze and interpret data
• SQL Server and Crystal Report Writing/Optimizations
• Familiarity with support and troubleshooting of personal computers, smart phones, mobile devices
• Must have a strong dedication to customer service
• Strong oral and written communications skills
• Ability to work in a manufacturing shop environment (including hot, cold and/or noisy areas)
• Frequent hand to finger, handle, feel objects & tools, walking, sitting, reaching, stooping, kneeling, crouching, talking and hearing
• Physically submit to periodic drug tests (employment is contingent upon favorable results)

Recommended Experience/Credentials:

• Antivirus Administration
• SQL Server Management
• Office365 Administration
• Microsoft Exchange (Hybrid)
• Crystal Reports
• Veeam Backup Device
• VMWare V-Sphere/ESXi Hosts
• Made2Manage ERP Experience/Advanced Reporting/Cost Calculator
• HTML/PHP/Website experience
• CNC Machine network software Interface/troubleshooting