Registration Services Coordinator en Smithbucklin
Smithbucklin · Chicago, Estados Unidos De América · Hybrid
- Professional
- Oficina en Chicago
Administrative Chicago, IL
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Description
Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. Our Registration Services Team is seeking a Registration Coordinator to join its Chicago office.
The Registration Coordinator, Registration Services, coordinates the various tasks needed to provide clients and event guests with seamless registration experience. The registration coordinator is responsible for managing the full registration process for events. This role will participate in team meetings, provide responsive customer service to attendees, and support the technology process onsite.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
What You Will Do…
The objective of the role is to meet and exceed service delivery expectations with clients, attendees, and exhibitors/sponsors. This is an ideal job for someone who has a passion for working with customers, exercises sound business judgment, is a strategic thinker, and can communicate effectively between varying technical and non-technical audiences. The role requires extraordinary attention to detail, communication, and customer service.
System Requirements and Documentation
- Works with Client and internal team to understand registration system requires and tests functionality. Use of Systems, Tools, Controls and Applications to fulfill registration services, reporting needs, and financial reconciliation based upon requirements document
Guest Services
- Provides customer service support for email and phone inquiries from event guests, as well as balance due follow-up and cancelation requests. Investigates, troubleshoots, and provides system updates for record changes.
Pre-event/Post-event Planning, and Onsite Execution
- Participates in planning and debrief registration meetings. Supports procurement of materials to provide onsite registration services. Tests the onsite applications, trains the temporary staff, and provides customer service during event days.
This Role Might Be for You If…
PROFESSIONAL AND ACCOUNTABLE
- You are a professional who confidently embraces challenges by doing your very best. You aim to exceed expectations for tasks small and large. You obsess about quality and security while understanding that you play a major role in protecting them. You are someone that is trusted to get the job done and communicate when a deadline is at risk. You see things through to completion, even when a roadblock arises. You are dependable, reliable and the team can count on you to fulfill your commitments.
CLIENT FOCUSED
- You are engaged, present and available to the team and partners to help make the best decisions for our client partners. You seek to understand the big picture, and you know what is expected of our team. You champion the desires of our clients.
CONTINUOUS GROWTH AND LEARNING
- You stay focused on solutions instead of problems. You seek to learn from experts and create an environment of knowledge sharing. You embrace challenges and take pride in our abilities as a team to figure out the toughest, most complex issues. You strive to leverage our collective knowledge and experience to benefit the clients we serve. You accomplish this through ongoing cross-functional team sharing and relationship building, and in the capture and documentation of leading practices, tools, and lessons learned.
INCLUSIVE AND COLLABORATIVE
- You understand the entirety of our commitments. You strive to always do the right thing regardless of the challenge. You are committed to be inclusive in our culture and work by valuing diverse backgrounds, experiences, skills, and perspectives. You are a servant leader. You listen with empathy by putting yourself in the other person’s shoes. You seek to understand before being understood. You are aware that your actions and behaviors have an impact on those around you. You are a conscientious citizen and strive to make a difference.
Basic Qualifications:
- A minimum of 4 years work experience in an event and/or registration service capacity.
- Demonstrated success working directly with customers, building strong relationships, and providing responsive solutions.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge and experience working in event registration platforms.
Knowledge, Skills, and Abilities Required:
- Worked as part of a cross-functional environment to achieve business objectives.
- Experienced working in a fast paced, multi-client environment.
- Demonstrated organizational skills with an ability to prioritize multiple tasks and projects running concurrently.
- Demonstrated success by balancing competing priorities while displaying time management skills.
- Demonstrated problem-solving ability to navigate through ambiguity and work towards solutions.
- Able to travel both domestically and internationally to support events on location.
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is 65k-70k.
Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.
