Homeless Outreach Family Advocate - Spanish Required en The Child Abuse Prevention Council

 Definition of Classification & Job Title:

Under general supervision, the Housing Case Manager provides support to families involved in the child welfare system who are experiencing housing instability across San Joaquin County. The Case Manager works collaboratively with agencies such as the Housing Authority, Family Resource Center and Referral, Homeless Task Force providers, and other community-based organizations to promote housing stability and family well-being. This role focuses on actively engaging parents struggling with housing challenges by helping them strengthen their families, access essential resources, and ensure safety. The Case Manager coordinates individualized service plans, connects families to community supports, and builds relationships with landlords and service providers using a trauma-informed, strengths-based approach. Additional responsibilities include conducting risk assessments and filing child abuse reports when appropriate. Flexibility in work hours is required to accommodate family availability.

General Requirements: 

1. Promote and maintain a sense of collaboration at CAPC.
2. Represent the agency consistently and professionally, always modeling a commitment to its Mission and Values. 

3. Have a solid working knowledge of all the rules, regulations, and laws that apply to assigned position/program.
4. Assure program continuity, quality and compliance.
5. Ability to work effectively with diverse staff, parents, children and community members. 

6. Develop and maintain mutually beneficial working relationships with other stakeholders to ensure support of the agency’s vision, mission, and values. 
7. Attention to detail and following directions with thoroughness and accuracy. 
8. Ability to work on multiple tasks. 
9. Respond appropriately to difficult and sensitive matters. 
10. Gain cooperation through discussion and persuasion. 
11.  Understand and carry out oral and written directions. 
12.  Communicate effectively orally and in writing. 
13.  Excellent organizational skills. 
14.  Must be reliable and consistent with attendance and punctuality to work.
15. Abide by the CAPC Characteristics. 

16. Other duties, both program-specific and CAPC-related, as assigned.

PROGRAM SPECIFIC DUTIES:

Client Engagement & Case Support

• Develop rapport and trust with families to encourage engagement in services and support help-seeking behavior.
• Use a trauma-informed, family-centered, and strengths-based approach at all times, integrating motivational interviewing techniques and knowledge of protective factors.
• Complete comprehensive needs assessments and coordinate individualized housing and family service plans aligned with child welfare and court service plans.
• Conduct home and community visits independently; use appropriate field safety judgment and adhere to CAPC safety and risk assessment protocols.
• Support families in accessing and navigating community services, including housing, health, behavioral support, parenting programs, education, and employment resources.
• Provide coaching to parents to advocate for themselves and their children, build problem-solving skills, and strengthen parent-child attachment.
• Assist families in completing housing applications and navigating complex housing processes.
• Conduct developmental and behavioral assessments of children when appropriate, and refer to early intervention services as needed.
• Coordinate services and function as the lead contact for the Rapid Response Team to ensure cooperative work toward common goals.

Landlord Engagement & Housing Coordination

• Develop and maintain a database of housing providers open to renting to families with barriers (e.g., poor credit, criminal history, prior evictions).
• Build a resource list of available units and match families based on preferences and eligibility.
• Conduct outreach to landlords and property managers to promote housing programs, incentives, and support services.
• Provide landlord education through presentations and materials covering tenant rights, housing programs, and working with vulnerable populations.
• Serve as the point of contact for landlord questions, complaints, and support needs; intervene in disputes and facilitate resolutions to maintain tenancies.
• Attend housing coalitions, forums, and local events to strengthen partnerships and share program resources.

Child and Youth Support

• Collaborate with school district homeless liaisons to ensure school-aged children are linked to services and maintain educational stability.
• Provide targeted services and resources for families with youth, including developmental support and educational advocacy.

Data Management & Reporting

• Maintain accurate and timely documentation in HMIS and/or other approved case management systems.
• Track housing outcomes, service referrals, landlord contacts, and family progress.
• Support evaluation and compliance by providing reports to supervisors and funders as needed.

Outreach, Networking & Community Collaboration

• Implement strategies to stay connected with transient or hard-to-reach families through creative networking and follow-up methods.
• Foster collaborative relationships with service providers, school personnel, social workers, and other stakeholders involved in client success.
• Participate in community events, health fairs, and resource fairs to promote CAPC programs and services.

Teamwork & Administrative Support

• Promote and maintain a strong sense of teamwork among CAPC staff, community partners, and agency collaborators.
• Assist the Program Manager with special projects, cross-team coordination, or other duties as assigned.

Minimum Qualifications 

Education:  Graduation from an accredited four year college or university with major in social services, child development or a closely related field, preferred.  

Experience:  Two years of relevant experience working with children and families.  Experience and enthusiasm for working with and supporting families; especially parents/caregivers. One year working with unhoused population required. 

Knowledge of: Childhood development, and child abuse issues. Knowledge of community-based and social networks and resources. Strong knowledge of and a demonstrated ability to work with a culturally diverse population.

EOE: 

CAPC hires and promotes employees regardless of race, color, religion, ancestry, national origin or ancestry, age, gender, sexual orientation, marital status, medical condition or physical handicap or any other characteristic protected by applicable federal, state, or local law. CAPC is an equal opportunity employer.