Director, Rebate Operations en HealthVerity
HealthVerity · Philadelphia, Estados Unidos De América · Hybrid
- Senior
- Oficina en Philadelphia
How you will help
As a Director, Rebate Operations, you will manage a rebate analyst on the Engagement Services team to ensure customer satisfaction and contract deliverables are provided in a timely and accurate manner – which requires building and maintaining strong relationships as the primary point of contact for the accounts, clearly communicating expectations, driving client engagement and proactively addressing and assessing client needs.
Rebate agreements are becoming increasingly complex, with massive amounts of diverse data, stricter compliance rules, and tighter deadlines. As a member of our team, you will help clients overcome these challenges by using the HealthVerity Smart Contracts Manager. This innovative, self-service platform streamlines and automates the entire rebate contract lifecycle, reducing manual, time-consuming tasks. By simplifying workflows, it enhances efficiency, transparency, and flexibility, enabling clients to efficiently negotiate and manage sophisticated agreements. Join us to make a real impact in transforming how rebate agreements are handled, ensuring our clients stay ahead in a demanding industry. Your active communication between client needs and product development will ensure we build solutions that are efficient and competitive.
What you will do
- Research and analyze client questions related to invoiced products and corresponding rates and qualification, and provide explanation, information and interpretation within area of expertise
- Analyze manufacturer contract terms and perform contract setup support to ensure compatibility with rebate technology
- Guide and support the Engagement Services team to ensure projects are delivered on time and accurately, with clear documentation of scopes of work and managed timelines
- Facilitate stakeholder meetings to address and escalate client issues, bugs, and enhancement requests to engineers for prompt resolution
- Advocate for ongoing process and product improvements, proactively suggesting growth opportunities to the Smart Contracts team and leadership
- Collaborate to enhance the capabilities of the Smart Contract Manager product
- Host quarterly reviews and meticulously document all client meetings using standard templates
- Continuously refine templates and processes for better efficiency
- Provide guidance and knowledge transfer to direct reports and team members, fostering a collaborative environment
How success is defined
- Client Management: Ensure customer satisfaction and clear, effective communication
- Project Delivery: Complete client projects accurately and on time
- Issue Resolution: Quickly resolve operational and technical issues
- Process Improvement: Recommend system enhancements and growth opportunities
- Task Management: Efficiently handle multiple responsibilities
- Stakeholder Relations: Maintain strong internal and external relationships
- Industry Involvement: Participate in events to support business development
- Team Development: Mentor team members to foster a collaborative environment
- Product Collaboration: Work with engineering on client requests and enhancements
Required skills and experience
- Experience assisting with the coordination, analysis and validation of rebate reports and distribution of payment allocations for rebate billing periods3+ years of product/project or account management experience with demonstrated success in product definition activities for SaaS software, UX and end user applications
- Experience working at a managed care organization or pharmaceutical manufacturer; preferably a PBM background
- Strong understanding of the claims adjudication process and pharmaceutical manufacturer rebate contract language and terms and conditions
- Knowledge of pharmacy claims reimbursement (ex. WAC, ASP, AWP, discounts, rebates, admin fees, etc.)
- Comfortable working with large datasets, including different healthcare data types such as: claims, enrollment, clinical, medical, pharmacy, contract and financial data from payers/providers
- Technical proficiency and effectiveness working closely with engineers
Base salary for the role is commensurate with experience and can range between $150,000 - 170,000 + annual bonus opportunity.
Hiring Locations
Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area.
For certain roles, we also hire from hub locations—regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at lease once a year for team-building, collaboration, and strategic planning.
Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states:
Hub Locations:
- Philadelphia, Pennsylvania
- Boston, Massachusetts
- New York City, New York
- Baltimore, Maryland
- Washington, D.C.
- Charlotte, North Carolina
- Raleigh-Durham, North Carolina
- Atlanta, Georgia
- Chicago, Illinois
Approved States for Remote Work:
CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA.
About HealthVerity
HealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate healthcare and consumer data. We continue to innovate HealthVerity Marketplace, the nation's first and largest real-world data ecosystem comprising more than 75 leading data providers and over 340 million US patients. Combined with Identity Manager, the industry's most accurate and efficient solution for patient identity, privacy and governance, we support critical applications in clinical development, commercial strategy, regulatory decision-making, population health, underwriting and more. HealthVerity has raised more than $140 million to date and works closely with its data providers, partners and clients to Synchronize the Science. To learn more about HealthVerity, visit healthverity.com.
Why you'll love working here
We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world.
We are one team – Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer with our 200-person team.
We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.
Benefits & Perks
Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions.
- Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Benefits: We offer a 401(k) plan and stock options. Health, dental, and vision coverage start on day 1, while 401(k) eligibility and stock options follow soon after.
- Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team.
- Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
- Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents.
- Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
- Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits
We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.
