Document Management Specialist en HOPCo

Minimum Qualifications:

• High school diploma/GED
• Minimum of one year of previous medical records experience or RHIT certification.
• Advanced knowledge of HIPAA regulations.
• Experience with computer applications including Windows-based applications.

ESSENTIAL FUNCTIONS:

• Monitors inbound centralized fax lines and imports documents into the appropriate patient chart or distributes to the appropriate department or provider delegate.
• Answers phone calls on the Medical Records line to provide status and tracking information to patients and other entities regarding their requests for records.
• Audits patient information to correct discrepancies and merges all duplicate charts.
• Tracks documents through completion process and quickly troubleshoots to locate documents received by fax.
• Enters PCP information into the Referring Providers database in CPS.
• Provides support for the Patient Portal system to both staff and patients.
• Responds to patient inquiries as needed to resolve problems to maintain quality customer service standards.
• Maintains effective communication with providers, staff, and the public.
• Audits the automated PCP correspondence system for correct functioning and ensures notes are received by referring providers.
• Maintains productivity and accuracy metrics per department expectations and AEIOU Behavioral Standards.
• Follows and maintains all HOPCo polices and procedures, including those specific to Document Management.
  *The job holder must demonstrate current competencies for job position.