Clerical Series en City of Garden Grove, CA

About the Department

The City of Garden Grove is accepting applications for the position of

Position Duties

• Receive inquiries from the public both in person and over the phone;
• Maintain complex systems of interrelated files and records;
• Prepare or supervise the preparation of complex reports and summaries;
• Prepare documents including letters, reports, bulletins, memoranda, and minutes of meetings using Microsoft Word and Excel;
• Answer employee and public queries regarding interpretation of policies and procedures;
• Regulate or supervise the maintenance of important records;
• Compose correspondence or memoranda;
• Check reports and records for accuracy, completeness and compliance with established standards;
• Maintain confidential information in files and records;
• Screen and route correspondence to appropriate individuals;
• Operate a variety of office machinery including a personal computer;
• Gather and verify information on a variety of subjects and compile financial, statistical, activity and legal reports;
• Create data reporting forms and maintain data;
• May direct the work of other clerical staff;
• Perform other related duties as assigned.

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Three (3) years of general clerical experience including the operation of standard office equipment including PCs using MS Word and Excel

• Interact with the public to answer questions, take complaints and disseminate information, both in person and by phone;
• Perform general clerical and related duties, including deciphering rough drafts and using a personal computer to prepare reports, correspondence, bills, vouchers, requisitions, receipts, notices or statistical data;
• Input and retrieve data from the computer;
• Type reports, correspondence, vouchers, receipts, schedules, minutes, requisitions and notices;
• Proofread and check reports, records and other data for accuracy, completeness and compliance with established office procedures;
• Prepare supply order requisitions; 
• Answer mail and compose correspondence related to procedural matters or to impart basic information;
• Operate a variety of standard office machines and equipment;
• Perform other related duties as assigned.

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Two (2) years of responsible clerical experience, including the operation of standard office equipment, and personal computers using database management software and MS Word.

• Answer routine requests for information from the public and City staff; 
• Maintain informational and operational records; 
• Operate a variety of standard office machines; 
• Handle routing of incoming and outgoing mail;
• Classify material by subject matter and prepare new files;
• Type and/or verify reports, correspondence, vouchers, receipts, schedules, minutes, requisitions, notices, and statistical data; 
• Disseminate forms to the public and give instructions for completion;
• Compose routine memos, correspondence and reports as needed;
• Compile, extract, summarize, and check fiscal and statistical data; 
• Prepare requisitions and receive supplies;
• Perform other duties as assigned.

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: One (1) year of general clerical experience including the operation of standard office equipment

• Support members of their division by greeting and assisting the public; 
• Operate standard office machines, including multi-line telephones, typewriters, adding machines, personal computers and copiers; 
• Record, compare, check, verify and file information on records, forms and into the computer database; 
• Search hard-copy and computer files for specific information;
• Prepare, copy, collate and assemble documents and other information; 
• Type letters, reports, labels or other written documents from rough draft and clear copy; 
• Proofread and check work for accuracy, proper grammar and compliance with procedures and/or policies;
• Open and distribute mail;
• Make simple arithmetical calculations and post financial and statistical data on records and forms, and enter data into a computer;
• Perform other related duties as assigned.

• Education: Graduation from an accredited high school or completion of the G.E.D.
• Experience: Six (6) months of clerical experience in an office or public service environment using personal computers and with multiple-line telephones.  Work experience with numbers or data is desirable.

Minimum Qualifications

Other Qualifications

• a completed online employment application
• a completed supplemental questionnaire

THE SELECTION PROCESS
Selection process will consist of:

• Written test – administered online via eSkill 10/14/25 - 10/21/25
• Typing test - certificates must be submitted by October 27, 2025 
• Oral panel interview – tentatively scheduled for November 4, 2025

• Meet the minimum typing speed of 40 net words per minute.
• Test must be for a 5-minute timed test.
• Must have been administered by an appropriate source, such as a temporary agency, adult school, career center, or other agency that regularly provides typing certifications.  Typing certificates must include the contact information of the agency that administered the typing test.
• Internet certificates WILL NOT be accepted.
• Certificates must be issued between October 2024 and October 2025.

DISASTER SERVICE WORKER
Per Government Code 3100, in the event of a disaster, employees of the City of Garden Grove are considered disaster service workers and may be asked to respond accordingly.