Patient Financial Counselor - Scottsdale en Barrow Brain and Spine
Barrow Brain and Spine · Scottsdale, Estados Unidos De América · Onsite
- Professional
- Oficina en Scottsdale
Description
BARROW BRAIN AND SPINE
JOB DESCRIPTION
Patient Financial Counselor
JOB TITLE: Patient Financial Counselor
DEPARTMENT: Business Office
REPORTS TO: Revenue Cycle Director
FLSA STATUS: Non-exempt
JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts
TYPICAL PHYSICAL DEMANDS:
- Prolonged sitting, standing, some bending, stooping and stretching and/or walking
- Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
- Normal range of hearing and vision to record, prepare, and communicate appropriate reports
TYPICAL WORKING CONDITIONS:
- Work is performed in an office environment, with contact with patients, office staff, physicians, etc.
- Overtime as required
JOB DUTIES & RESPONSIBILITIES:
· Answers and handles telephone calls pertaining to outstanding account balances
· General filing as needed.
· Interacts with physician and/or his/her representative regarding problem patient outstanding account.
· Makes financial arrangements with patients for payment.
· Interacts with collection agencies as required.
· Defines and monitors budget payment programs, making sure that patients are complying with their agreements.
· Composes correspondence as required.
· Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.
· Work new status in collection module on a regular basis.
· Follows up on mail return
· Mails form letters to patients to encourage payment of delinquent accounts.
· Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy
· Records information about financial status of patient and status of collection efforts
· Process patient receipts per BBS standards.
· Return all voice mail messages within a 24 hour period
· Attends staff meetings and participates in special committees
· Other duties and assignments as necessary
PERFORMANCE REQUIREMENTS:
· Reports to work regularly without undue tardiness
· Maintains positive attitude and demonstrates the utmost in professionalism
· Dresses appropriately and professionally
· Completes work accurately and in a timely manner
· Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
· Prioritizes work activities and receives and assumes multiple job duties
· Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel
· Requires flexibility to work occasional evenings or weekends
EDUCATION & EXPERIENCE:
· Requires flexibility to work occasional evenings or weekends
· Prior experience in a private practice or hospital setting preferable
· Insurance billing experience utilizing CPT and ICD-10 coding
· Extensive background knowledge of the hospital admitting process
· High school or G.E.D.