Front Desk & Architectural Administrative Assistant en KEYSTONE PACIFIC PROPERTY MANAGEMENT

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. 

We have an excellent opportunity for a Front Desk & Architectural Administrative Assistant to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

Summary:  Provides front desk services and support to clients. Assists homeowners with the process of submitting applications necessary to make architectural changes to their residences. Coordinates and tracks submission of applications and required documents to the Architectural Review Committee (ARC). 

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. 

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. 

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary 
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend 
• Mileage Reimbursement 
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal 
• Employer Paid Basic Life/AD&D Insurance 
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable 
• Paid Time Off (PTO)  
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Requirements

Essential Job Duties and Responsibilities: 

• Provides courteous customer service to clients by attending promptly to all incoming telephone calls, emails, and customer walk-ins. Direct incoming calls/visitors to the appropriate team member.
• Greets all residents in a friendly, welcoming manner.
• Works with the Office Manager to review and log all architectural applications.
• Update Architectural Submission Tracking Spreadsheets upon receipt of files, follow through to completion of project; prepare approval/denial letter and permit card. Upon return of the permit card, schedule site inspections for completed architectural projects or escrow demands. 
• Submits check requests timely to compensate the site inspector upon receipt of the invoice.
• Maintains a positive working relationship with the Architectural Committee Members, including Landscape Architects, as well as Community Association Managers and Associates. 
• Closes out applicable open violations upon approval of the Notice of Completion.
• Processes ACH Payment Set-up and Cancellations. 
• Assists residents in completing HOA forms as needed.
• Assists in updating and maintaining the homeowner’s association website.
• Aids residents in accessing the website, the homeowner portal, and viewing online billing statements.
• Assists in formulating and sending community Eblasts.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements: 

• Excellent customer service skills.
• Ability to work independently.
• Exhibit professionalism, professional attire, and demeanor at all times. 
• Maintain reliable transportation.
• Possess a strong sense of urgency and responsiveness.
• Demonstrate effective oral and written communication and listening skills. 
• Possess agile thinking abilities to act effectively and efficiently when faced with changing workloads and situations.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and the ability to independently prioritize daily workload. 
• Strong written and verbal communication skills
• Ability to establish and maintain effective working relationships with fellow employees, Committee members, residents, and volunteers.
• Ability to work with and maintain the confidentiality of materials.
• Self-motivated and dependable.
• Strong problem-solving skills and multi-tasking abilities.

Education and/or Experience:

• 2 years of experience working in Customer Service roles. 
• Bachelor’s Degree preferred. 
• High School Diploma required. 

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment. 
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.