Manager I-Project Management- Strategy, Change Management & Transformation en American Express

%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-GB;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3Evalues%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3ECustomer Fulfilment Network (CFN) is an integral part of Global Account Processing Network (GAPN) and Global Consumer Servicing and Fulfilment (GCSF) with over 1,000 employees and is a key servicing component of the larger Global Servicing (GS) organization. CFN offers wide range of services to its Customers, Merchants and Commercial Clients – E.g. Set-Up, Account Maintenance and Research %26amp; Reconciliation. CFN has a global footprint in 15 Delivery Hubs from where it offers customer service to 24 markets in 19 different languages. Approx. 10 million customer requests are fulfilled every year. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfilment and adhere to market regulations, policies, audit requirements and compliance framework.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EWithin CFN, the GBIT (Global Business Integration and Transformation) organization plays a pivotal role in driving Strategy, Change Management %26amp; Transformation initiatives to enhance efficiency and effectiveness of CFN Operations with the key goal of providing differentiated servicing and elevating cardmember experience. This position will be responsible for enabling the Transformation framework, with deep focus on Process Simplification, Standardization and Customer First.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EHow will you make an impact in this role?%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3ELead the planning and management of a diverse set of initiatives that result in the achievement of sustainable, transformational goals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EIdentify opportunities to drive process improvements through process mapping, simplification, working with cross functional leaders within and outside of CFN.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EOwnership of work streams to improve our service, customer engagement and operational activities and fostering a spirit of collaboration across teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EProvide strategic thought leadership for top priority customer journeys, including linkages and dependencies with groups within and outside of CFN.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EDeveloping and executing strategic frameworks for vaguely defined business problems and ability to turn those frameworks into actionable projects that drive meaningful results.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EChampion transformational change across a variety of areas, establish appropriate governance and communication cadence.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EPartner with multiple teams including Operations, Capabilities, and Technologies, among others to develop collaborative approaches while jointly prioritizing and addressing key business opportunities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EInnovative and progressive thinking to enable business growth, along with a strong ability to influence design, strategy, and execution when needed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EProactively anticipating the Control requirements of a process / function and ensuring that they are addressed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EMinimum Qualifications:%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EExcellent relationship management skills with proven ability to work with executive teams and to influence across the organization%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAbility to leverage a strong Growth Mindset to elevate people leadership, through inspiration and motivation of a dynamic/diverse team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EExperience collaborating effectively across cultural and organizational boundaries.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EFocus on the customer; demonstrate desire to understand and solve for customer needs and pain points.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EPrior large-scale project / process experience required, with a proven ability to think strategically, yet drive tactical execution through collaborative team efforts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EStrategic thought leader with the ability to work through unstructured problems and develop clear action plans.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EStrong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and Blue Box Values.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EExceptional communication skills and proven ability to influence senior leaders and business partners.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EProven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EPreferred Qualifications:%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EProven years’ experience within American Express and a deep understanding of the Global Services environment%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3EKnowledge and experience with Global Services processes and functional areas preferred.%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cdiv class=%22OutlineElement Ltr BCX8 SCXO95247983%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp class=%22Paragraph SCXO95247983 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;user-select:text;vertical-align:baseline;%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3E%26nbsp;%3C/p%3E%3Cp class=%22Paragraph SCXO95247983 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;user-select:text;vertical-align:baseline;%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3E%3Cspan style=%22background-color:inherit;color:rgb(33,33,33);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan class=%22TextRun SCXO95247983 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant-ligatures:none !important;line-height:26.45px;margin:0px;padding:0px;text-decoration:none;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3E%3Cstrong%3ENon-considerations for sponsorship:%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:rgb(33,33,33);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan class=%22EOP SCXO95247983 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:26.45px;margin:0px;padding:0px;user-select:text;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr BCX8 SCXO95247983%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp class=%22Paragraph SCXO95247983 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;user-select:text;vertical-align:baseline;%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3E%3Cspan style=%22background-color:inherit;color:rgb(33,33,33);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan class=%22TextRun SCXO95247983 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;font-style:normal;font-variant-ligatures:none !important;font-weight:normal;line-height:26.45px;margin:0px;padding:0px;text-decoration:none;user-select:text;%22 data-contrast=%22none%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3EEmployment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22color:rgb(33,33,33);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan class=%22EOP SCXO95247983 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;line-height:26.45px;margin:0px;padding:0px;user-select:text;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/div%3E%3Cdiv class=%22OutlineElement Ltr BCX8 SCXO95247983%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);clear:both;color:rgb(0, 0, 0);cursor:text;direction:ltr;font-family:%26quot;Segoe UI%26quot;, %26quot;Segoe UI Web%26quot;, Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;overflow:visible;padding:0px;position:relative;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cp class=%22Paragraph SCXO95247983 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;background-color:transparent;color:windowtext;font-kerning:none;font-style:normal;font-weight:normal;margin:0px;overflow-wrap:break-word;padding:0px;text-align:left;user-select:text;vertical-align:baseline;%22 xml:lang=%22EN-GB%22 lang=%22EN-GB%22%3E%26nbsp;%3C/p%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/div%3E%3Cp class=%22MsoNormal%22 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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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