Consumer Loan Servicing Specialist I en C&N Bank

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re detail-oriented, organized, and motivated to provide excellent service in loan servicing. As a Consumer Loan Servicing Specialist I, you’ll manage functions like payoffs, escrow disbursements, loan file maintenance, and compliance. A key focus of this role is supporting investor reporting and payment processing for secondary market loans, including MPF/FHLB and Freddie Mac. If you have experience in this area, your expertise will be highly valued in ensuring accuracy, timeliness, and compliance. If you enjoy financial details, problem-solving, and teamwork, this role could be the perfect fit.

You will be responsible for:

1. Processing consumer loan and mortgage servicing requests such as payoffs, file reviews, loan modifications, payments, and escrow disbursements.

2. Maintaining accurate loan documentation and handling lien perfection, releases, and satisfactions.

3. Administering escrow accounts for taxes, insurance, PMI, and flood monitoring, including analysis and annual statements.

4. Supporting investor servicing by processing ACH and wire transactions, handling investor reporting, and ensuring timely remittances for MPF/FHLB and Freddie Mac loans.

5. Ensuring compliance with regulatory requirements, investor guidelines, and internal policies.

6. Researching and resolving loan-related issues to provide superior internal and external customer service.

7. Cross-training with team members to support broader loan servicing functions and strengthen departmental effectiveness.

Requirements:

You will need a high school diploma or general education degree (GED) and 0-2 years of previously related experience and/or training OR an equivalent combination of education and experience.

Upon successful completion of your training requirements with our Loan Servicing Team in Wellsboro, PA, and meeting the eligibility criteria of our Flexible Work Arrangements Program, you may be approved to transition to a telecommuting or remote work arrangement. The required training length (typically 30–60 days onsite at the Wellsboro Administrative Building) will be dependent on the candidate’s prior experience and learning aptitude. 

You will demonstrate well-developed abilities and/or proven record of success in the following areas:

• Attention to detail with strong organizational skills.

• Providing excellent customer service and effective communication (verbal and written).

• Proficiency in Microsoft Office products and comfort with technology systems.

• Applying basic math skills to loan servicing tasks.

• Identifying and resolving problems with accuracy and efficiency.

• Understanding consumer loans, residential mortgages, and related regulatory requirements.

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Plans & Aligns: Sets goals aligned with organizational priorities, creates actionable plans with milestones, and prepares effective contingencies.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Demonstrates Self-Awareness: Reflects on impact, seeks feedback, accepts criticism, learns from mistakes, and understands personal strengths and limits.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.