- Professional
- Office in Houston
About the role:As the Customs Brokerage Manager, you will be responsible for the growth and development of the Customs Brokerage Business of TQL Global. We are looking for someone that has the proven success, knowledge and experience in the industry to help establish best practices while progressively growing a team. What’s in it for you:Competitive compensation + comprehensive bonus and long-term incentive packageHealth, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401 (k) with company match Stability, support, and strength from a leading industry organizationWork hard, play hard – enjoy happy hours, team outings, company-sponsored volunteer eventsFortune 100 Best Companies to Work for (2023) and Forbes America’s Best Large Employers (2022)Key Responsibilities:Become the face of the customs team across the organization. Engaging with every level of leadership to grow the Customs’ team customer baseLead a targeted customs team located across the nation to review and resolve compliance issues, continuously enhancing our processes to prevent potential issuesTrain new Entry Writers on operations, compliance, and systemsRespond to internal and external customer inquiries and follow up to ensure issue resolution and customer satisfactionOversee the provision of customs brokerage services to TQL Global’s customers Develop, implement, and continuously enhance all Customs brokerage policies and proceduresAssist in mapping company process flows and continuously review to identify efficiency gainsReview, file, audit and process US Customs documentsReview and monitor all Customs rejections, requests for information, and other inquiriesResolve Customs and import compliance issuesMaintain up-to-date customer records and documentationStay current with developments and changes in regulations and other government requirements Qualifications:6+ years’ experience in Customs BrokerageBachelor’s degree in supply chain, business, economics, or related field preferredStrong understanding of US Customs and related laws, regulations and requirementsProven results contributing directly to growth of a Customs Brokerage businessTrack record of leading, training, and coaching othersWhere you'll be: 5005 Mitchelldale Street Houston, TX 77092About TQL Global:TQL Global, LLC (“TQL Global”) is a wholly-owned subsidiary of TQL, and is a licensed customs broker and ocean freight forwarder, and a TSA-approved IAC.
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