People & Culture Business Partner en Collette

Collette is seeking a People & Culture Business Partner (PCBP) to join our People & Culture Team. This is a hybrid role based at our headquarters in Pawtucket, RI.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world.  From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people.  So, what are you waiting for? Your journey starts here. 

Job Summary: 

The PCBP is a strategic advisor and change agent within the People & Culture (P&C) team, responsible for aligning P&C initiatives with business objectives. This role partners closely with senior leadership to shape organizational strategy, drive employee engagement, and foster a high-performance culture. The PCBP champions a high-touch, high-tech approach to managing the employee experience and ensures operational excellence across the employee lifecycle.

Primary Functions:

Strategic Alignment & Leadership

• Serve as strategic advisor to senior leadership, aligning P&C initiatives with business goals. 
• Help shape organizational strategy through workforce planning, change management, and leadership coaching, support the high touch/high tech approach to managing the employee experience.

Talent Management & Development

Partner with Talent Acquisition and Learning & Development teams to:

• Identify skill gaps and succession planning needs.
• Design and implement inclusive hiring and development programs.
• Provide hands-on support for personalized onboarding plans

Employee Experience & Engagement

• Responsible for creating a seamless employee experience across the lifecycle.
• Leading engagement initiatives and events.
• Acting as a liaison between employees and internal stakeholders. 

Operational Excellence

Drives efficiency through:

• Strong partnership with People Operations Team.
• Developing SOPs and instructional guides for HR processes.
• Maintaining knowledge bases and templates to streamline operations. 

Policy Implementation & Compliance

Ensures: 

• Adherence to employment laws and internal policies.
• Accurate data management absent an HRIS
• Timely updates to policies in response to legislative changes. 

Organizational Development

Contributes to:

• Organizational design and restructuring with guidance from SVP, P+C
• Culture transformation and values reinforcement.
• Cross-functional collaboration across departments like Marketing, Finance, and Technology. 

Employee Relations & Performance Management

• Provide coaching and guidance to managers on employee relations, conflict resolution, and performance management.
• Facilitate sensitive conversations and ethics investigations with discretion and consistency.
• Lead exit interviews and feedback analysis to enhance the employee experience.

Knowledge & Skills:

• Bachelor’s Degree required, Master’s Degree a plus.
• Human Resources certification a plus. 
• 7-10 years of relevant experience, preferably within a fast-paced environment.
• Understanding financial drivers and organizational strategy.
• Experience in workforce planning and succession models.
• Experience in acting as a strategic advisor to leadership. Ability to influence leadership and negotiate effectively.
• Active listening and interpersonal skills to build trust.
• Experience using analytics to identify trends, inform decisions. 
• Experience in project and change management; ability to manage multiple priorities and drive initiatives.
• Strong conflict resolution and critical thinking skills to address complex P&C challenges and ethics investigations.
• DEI program development and implementation.
• Knowledge of employment law (FMLA, ADA, Title VII, etc.). 
• Strong consulting and coaching skills; must be able to guide managers through sensitive issues.
• Support for leadership development and performance management. 
• Proficiency in Microsoft Office, HRIS, reporting tools and LMS platforms.
• Ability to integrate digital solutions into P&C workflows to support the high touch/high tech approach to managing the employee experience.

Salary Range: $68,000 - $114,000