IT System Administrator en ElectroCraft Ohio Inc

Description

About Our Company

ElectroCraft, Inc. provides application-engineered specialty fractional-horsepower motor and motion control products. Under the hood, Electrocraft motion systems power critical components of some of the world's most innovative products in medical equipment, robotics, industrial automation, agriculture, and lab equipment. Some of our innovative products include DC motors, gear motors, linear actuators, and motor drives. With facilities and customers around the globe, ElectroCraft provides advanced precision solutions with the highest reliability and lowest total cost of ownership, which is why it is trusted by both the largest brands and the newest cutting-edge companies.

About the Position

This role will provide daily technical support across our Global Operations, assisting with PC support, helpdesk operations, and general IT system administration. Provide strong IT support and a proactive approach to resolving technical issues across geographically dispersed teams.

Key Responsibilities

• Provide tier 1 and tier 2 technical support for end-users across U.S. and Asia offices via phone, remote tools, or in-person.
• Monitor, respond to, and manage IT support tickets using the organization's ticketing system.
• Support the deployment, configuration, and troubleshooting of PCs, laptops, printers, mobile devices, and peripherals.
• Assist with user account management, including onboarding/offboarding, password resets, and permissions in Active Directory and other systems.
• Perform routine software updates, patches, and endpoint protection checks.
• Collaborate with senior system administrators to support network devices, servers, and cloud-based services.
• Maintain documentation of IT processes, support tasks, and standard operating procedures.
• Coordinate with third-party vendors or remote teams when escalating or resolving cross-site IT issues.
• Support video conferencing tools, VPN, and remote access tools used by global staff.
• Assist with inventory management of IT equipment and tracking hardware/software licenses.
• Participate in IT projects and initiatives as assigned, including rollouts and upgrades.

Basic and Social Skills, Leadership, and Business

• Strategic Thinking: Make IT decisions aligned with business and production goals.
• Initiative & Ownership: Take responsibility for the IT environment and lead improvement projects within role responsibility.
• Cross-Functional Collaboration: Work effectively with production, engineering, office, and vendor teams.
• Cost Awareness: Recommend solutions that balance performance, reliability, and cost.
• Communication: Clearly explain technical concepts to non-technical staff.
• Teamwork: Collaborate effectively with a wide range of coworkers and departments.
• Empathy & Patience: Provide thoughtful, respectful support to users with varying technical skill levels.
• Professionalism: Represent the IT function with integrity, reliability, and confidentiality.
• Service Orientation: Demonstrate a helpful, customer-focused mindset in all interactions.
• Conflict Resolution: Manage misunderstandings or miscommunications constructively.
• Build trust with others through own authenticity and follow-through on commitments.
• Values and supports diversity in the workplace.
• Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. Policies and procedures include, but not limited to: ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), and functional policies.

Preferred Experience or Skills

• 1–2 years of IT support or system administration experience (internship or co-op experience considered).
• Experience with Windows OS, Microsoft 365, Active Directory, and basic networking concepts.
• Experience with helpdesk/ticketing systems (e.g., Zendesk, SysAid, or ServiceNow).
• Strong troubleshooting skills and attention to detail.
• Excellent communication skills and the ability to support users with varying technical abilities.
• Willingness to work flexible hours occasionally to support teams in different time zones.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V).
• Experience supporting users in a multi-site or global environment.
• Experience or familiarity with ITIL or other service management frameworks.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified.

What We Offer

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunity to grow in a dynamic, technology-driven manufacturing environment
• A respectful and inclusive workplace culture

Equal Employment Opportunity (EEO) Statement

ElectroCraft is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an employer of choice. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Harassment Policy

ElectroCraft maintains a strict policy prohibiting harassment of any kind in the workplace. We are committed to fostering a professional and respectful work environment where all individuals are treated with dignity and fairness. Violations of this policy are taken seriously and addressed in accordance with our internal complaint and disciplinary procedures.

Requirements

Physical Requirements

• Ability to stand or sit for prolonged periods of time. 
• Ability to occasionally climb, stoop, bend, kneel, crouch, reach, and twist. 
• Ability to lift and carry office equipment or equipment required for responsibilities (typically up to 25lbs).
• Ability to work in climate controlled and non-controlled environments.

Education Requirements

Associate’s degree in information technology, computer science, or a related field OR relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent.