Cafe Supervisor en Great Performances

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business serving New York City for over four decades has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply. 

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy.

Responsibilities

• Provide excellent customer service to guests and patrons
• Assist employees in the daily responsibilities of the setup and breakdown of the venue’s service
• Monitors and completes checklists for opening and closing responsibilities
• Demonstrate Great Performances’ hospitality standards with guests and co-workers
• Assists guests with their questions and concerns, providing an answer or solution
• Ensure all employees follow the NYC Department of Health guidelines on safety and sanitation
• Accurate cash handling and knowledge and management of POS systems
• Reporting all discrepancies immediately to the Manager
• Maintaining OSHA records and Labor notices
• Complete daily end-of-day manager log, noting concerns or issues with employees, guests, and culinary items
• Manages inventory of venue products, food, beverages, supplies
• Maintain proper storage of all food and beverage items, practicing the FIFO system
• Maintain food temperature logs and refrigeration logs throughout the shift
• Maintain venue signage is accurate 
• Performs other related duties as assigned by the General Manager

Qualifications

• 2 - 3 years supervisory experience
• Provides a high level of professional communication and customer service
• Assists all guests in a friendly, courteous, and professional manner
• Ability to resolve guests' and clients' questions and concerns
• Ability to work independently and as part of a team
• Assist other team members as needed
• Ability to work in a team environment
• Ability to multitask and adapt to last-minute changes
• Ability to reach, bend, lift, push, and pull
• Ability to lift and carry items weighing up to 40 pounds

Base salary: $22.00-$24.00/hour

Benefits: PTO, 401K, Medical, Dental, and Vision insurance, Transit, and FSA (Flexible Spending Account)

Must be able to provide valid documentation that you are legally eligible to work in the United States.

Great Performances is an equal opportunity employer. At Great Performances we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.