WIC Manager en David Raines Community Health Centers

David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!

This position is primarily responsible for determining eligibility for WIC Clients, evaluating client lab values, discussing nutritional requirements, and prescribing WIC food packages. This position may also involve assisting WIC Dietician as needed. Must be emotionally mature and able to function effectively under stress and the ability to organize and prioritize work.

Work Experience Requirements:

• Complete initial assessment of patient according to WIC Department Policies & Procedures, determines eligibility for WIC and documents appropriately in chart and in LAWIN system.
• Certify and assess patient’s weight, measure/plot growth and perform finger sticks for hemoglobin test.
• Ensure WIC staff determine nutritional risk and assign food packages for all clients.
• Provide counseling, teach WIC Education, promote breastfeeding, and assess and evaluate the need for special formulas.
• Train, manage and perform laboratory screening assessment procedure.
• Serves as a breastfeeding resource for WIC staff.
• Meet or exceed organizational standards as it relates to teaching clients and/or families about diagnoses.
• 8 Utilizes technology to create a more efficient and effective way of doing business.
• Maintains the integrity of medical records system and confidentiality of workplace information according to the policies and procedures of the organization.
• Assist in controlling the use of material and supplies necessary to perform job duties.
• Maintains proper use of equipment and proper inventory management of supplies.
• Works professionally as a team member in conjunction with other employees in the department and center.
• Communicates with all customers in a professional manner.
• Returns all incomplete charts to appropriate personnel.
• Knows all codes and communicates codes effectively over the intercom system.
• Performs quality chart audit prior to patient’s arrival.
• Provide appointment services to walk-in and work-in patients.
• Operates within the guidelines established by departmental and David Raines Community Health Center policies and procedures.
• Attends general orientation and training.
• Responds to all emergency codes and drills and completes appropriate paperwork.
• Demonstrate knowledge of Policies and Procedures for the 7 Environment of Care Plans: (1) Safety and Security; (2) Hazardous Material and Waste; (3) Fire Safety; (4) Medical Equipment; (5) Utilities; (6) Other Physical Environment; and (7) Emergency Management.
• Enforces Environment of Care policies (smoking, hand washing, trash disposal, etc.)
• Adheres to Policies and Procedures of Employee Handbook
• Understand and Follows Grievance policy when necessary.
• Participates in continuing education opportunities.
• Attends Staff Meetings
• Participates in CQI activities.
• Keeps appropriate individuals aware of issues, changes and/or pertinent problems. Advises appropriate personnel of situations requiring follow-up attention.
• Suggests practical solutions in response to changing regulations, customers, and department needs.
• Utilize and require others within the department to utilize the Plan, Do, Study, Act (PDSA) performance improvement model.
• Expresses knowledge of and actively participates in Health Disparity Collaborative through staff meetings participation.
• Serves as a positive influence on others by interacting confidently and productively on a consistent basis.
• Communicate accurately and effectively to achieve results.
• Oral and written communication is accurate, timely and professional.
• Greetings people immediately and in a friendly manner when they first arrive in the area; demonstrates an unsolicited willingness to help by making eye contact; helps new staff members feel welcome by introducing self and offering assistance.
• Wears facility identification while at work.
• Represent the health center in the community in a professional manner with participation in health fairs, school functions, and other volunteer activities.
• Indicate and submit accurate time and attendance according to policies.
• Properly utilizes and maintains equipment and supplies.
• Utilizes cost effective thinking measures daily.
• Perform other duties as assigned by supervisor.
• Assist in overseeing arrangement of patient transportation.  Oversees and coordinates work of the clerical staff.         
• Assist in coordinating the servicing of office equipment and coordinating appointments for WIC.
• Keeps abreast of the policies and procedures of the organization and operations of other departments within the health center.
• Proactively seeks to schedule/reschedule patients to efficiently utilize resources.

Education/Experience Requirements:

• A Baccalaureate degree plus one year of professional experience in public health, health education, or social services.  
• A baccalaureate degree with fourteen semester hours or a combination of fourteen hours in food and nutrition or dietetics as a substitute for the baccalaureate degree plus one year of required experience.
• Within six (6) months of hire, required to complete the Competent Professional Authority (CPA) training mandated by the Louisiana State WIC Agency.
• Must successfully complete established competencies for the position within the designated probationary period.
• Must have effective communication skills, both oral and written.  Must have ability to work with others within a team to ensure quality patient care.  
• Must have pleasant telephone etiquette; ability to deal tactfully and effectively with patients.
• Must have strong computer skills, use of Microsoft applications and familiarity with electronic health records.
• Must be detailed oriented, organized and prioritized, and work independently to schedule and produce work in a timely manner.
• Must be concern for and understanding low-income people and knowledge of local resources, which benefit the economically disadvantaged. Knowledge of and experience in computers and internet.

WHO WE ARE? DRCHC exist to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and five school based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.

WHAT WE OFFER? We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

All applications/resumes are accepted online via www.davidraineschc.org or any of the external posting site such as Glassdoor or indeed.