- Professional
- Oficina en Cripple Creek
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Serve as the liaison between clients/planners and hotel departments (Sales, Banquets, Catering, AV, Operations, etc.).
- Manage events from pre-event planning through onsite execution and post-event follow-up.
- Develop and maintain vendor relationships to support weddings and other events (e.g., linens, flowers, décor).
- Prepare and distribute Banquet Event Orders (BEOs), event resumes, room diagrams, and other related documentation.
- Coordinate group room blocks, meeting spaces, room setups, AV/technical requirements, and catering/food & beverage services.
- Monitor budgets, financial performance, revenue/profit goals, upsell opportunities, and cost controls.
- Ensure high standards of guest satisfaction, service quality, cleanliness, and adherence to brand standards.
- Address on-site issues, changes, and vendor coordination to resolve problems promptly.
- Maintain administrative oversight of contracts, billing, client correspondence, and internal/external communications.
- Oversee the maintenance and updating of the CRM system.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Perform additional duties assigned by the Director of Sales.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Hospitality, Event Management, Business Administration, or a related field preferred.
- Minimum of 3–5 years of experience in event management, conference services, or hotel operations.
- Experience managing large-scale events, banquets, or conventions is highly desirable.
LANGUAGE SKILLS
- Excellent verbal and written communication skills.
- Ability to interact professionally with clients, team members, and vendors.
- Bilingual or multilingual skills are a plus.
REASONING ABILITY
- Strong problem-solving and decision-making skills.
- Ability to anticipate challenges and develop proactive solutions.
- Strong analytical skills to manage budgets, revenue, and operational efficiencies.
OTHER SKILLS AND ABILITIES
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience with event management software or CRM systems.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a collaborative team.
- Excellent customer service and interpersonal skills.
- Ability to maintain professionalism under pressure and adapt to changing priorities.
PHYSICAL DEMANDS
- Ability to stand, walk, bend, and lift items up to 25 lbs during event setup and execution.
- Must be able to work long hours, including evenings, weekends, and holidays as needed.
COMPENSATION AND BENEFITS:
$60,000 a- $70,000 annually based on experience.
Full House Resorts provides a robust benefits package for all employees and eligible family members, including:
- Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.
For the employees, Full House Resorts provides:
- Financial Security: Life insurance, disability coverage, and supplemental benefits.
- Retirement Savings: 401(k) plan with company matching after one (1) year of service.
- Paid Time Off: Generous PTO program.
- Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
- Wellness Perks: Complimentary local gym membership.
- Professional Growth: Tuition reimbursement and career development opportunities.
- Exclusive Discounts: Employee savings on hotel and resort services.
