Implementation and Support Engineer

Rockville, MD (Hybrid Preferred)

PTFS is seeking an Implementation and Support Engineer to join our team. In this role, you will work directly with customers to deliver, configure, and support our Knowvation platform. The ideal candidate is a problem-solver who thrives in customer-facing environments, has a strong technical foundation, and enjoys collaborating with both end users and developers to ensure successful deployments and ongoing system performance.

Responsibilities:

Implementation:

• Collaborate with customers to define Knowvation configurations tailored to their needs
• Map customer data and metadata for ingestion into Knowvation
• Deploy and configure Knowvation systems across varied environments

Support:

• Respond to and resolve customer support tickets in a timely manner
• Apply patches and updates to systems to address security vulnerabilities
• Identify, document, and escalate bugs and feature requests for the development team

Mandatory Qualifications:

• Basic database administration skills (SQL Server or PostgreSQL preferred)
• Familiarity with AWS services (EC2, S3, and RDS)
• Windows administration expertise
• Experience configuring SAML SSO
• Familiarity with Apache Solr
• Knowledge of ETL processes

Preferred Qualifications

• Active security clearance
• Experience with Git (We use GitLab)
• Experience automating application configuration and deployment on Windows
• Experience automating AWS infrastructure with Terraform
• Experience with AWS services: Auto Scaling Groups (ASG), IAM, CloudFront, Elasticsearch, ECS, Textract, and Rekognition
• Experience building monitoring, logging, and alerting systems
• Knowledge of Java programming
• Proficiency with PowerShell scripting
• Experience delivering end-user application training
• Strong technical writing skills for documentation and user guides

Benefits:

• 15 days paid time off per year
• 11 paid holidays per year
• Medical, Dental & Vision
• 401(k) Plan with matching
• Tuition assistance
• Disability insurance
• Referral Bonuses