Case Manager/ Aftercare Specialist - 4781 en BronxWorks

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.  

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

The Rapid Rehousing Program for Survivors of Domestic Violence aims to mitigate homelessness in New York by supporting our clients with transitioning from shelter to permanent housing whilst also supporting small landlords in providing a safe place for survivors of domestic violence. Our Housing Specialists provide comprehensive and timely support in finding a safe and secure housing unit, and our Aftercare Specialists help clients for approximately six months after their placement to become self-sufficient and financially independent.

Qualifications (education, professional certification, or licenses, experience)

• Bachelor’s degree
• Past aftercare case management experience; with experience supporting survivors of Intimate Partner Violence and Domestic Violence ; preferred
• Proficiency in English required; proficiency in a second language preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.

Essential Duties and Responsibilities

• Provide one on one case management services to building/neighborhood residents.
• If applicable conduct site visits to rapid rehousing DV clients
• Participate in all mandatory agency trainings.
• Attend internal and external agency/contract meetings.
• Participate in monthly staff meetings or more frequently as required.
• Meet monthly with Program Director/Assistant Program Director for exchange of ideas and written feedback.
• Submit monthly reports to supervisor.
• Perform additional duties as assigned

Program Specific Responsibilities

• The case manager will be trauma informed and provide trauma informed case management care to
• The case manager will carry a caseload of aftercare clients providing home visits once monthly
• The case manager will direct the client to the appropriate service or program and will complete a prescreening/intake.
• The case manager will enter information into databases confirming whether the referral was accepted
• The case manager will enter case notes to document aftercare visits in AWARDS database concerning missed appointments, declined services, etc.
• The case manager will assist with housing interviews and identifying housing opportunities for potential aftercare clients
• The case manager will continue to enter information regarding the status of the clients’ case.
• The case manager will attend meetings and conduct presentations
• The case manager will assist the Program Director writing reports to funders
• The case manager will conduct ongoing monthly or bi-monthly home visits with staff
• All other duties as requested by the supervisor

Skills/Abilities

• Excellent communication, writing and interpersonal skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or fieldwork

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].

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