IT Helpdesk Intern en Eberspaecher North America, Inc.

Objective of the Position: Assists the IT department with IT Tickets and day to day operations. 

Responsibilities:

• This internship will be roughly one year in length and will start immediately.
• Will work approximately 3 days/week.  OR, can work half days.  Maximum of 28 hours.
• Some helpdesk experience is helpful, but customer service is needed if no helpdesk experience.
• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Provide technical support to end-users, troubleshooting and resolving IT-related issues.
• Help maintain and update IT documentation, including user guides and system configurations.
• Participate in network management tasks, such as monitoring network performance and security.
• Support the IT team in various projects, including system upgrades and new technology implementations.
• Conduct research on emerging technologies and provide recommendations for improvements.
• Collaborate with team members to ensure smooth IT operations and efficient problem resolution.

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking principles.
• Proficiency in Microsoft Office Suite and familiarity with operating systems (Windows, macOS, Linux).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.

Benefits:

• Hands-on experience in a professional IT environment.
• Mentorship and guidance from experienced IT professionals.
• Opportunity to work on real-world projects and make a meaningful impact.
• Flexible working hours to accommodate academic commitments.
• Potential for future employment opportunities based on performance.

Physical Requirements:

Sits: Continuously 5.5 - 8 hours daily

Stands: Frequently 2.5 - 5.5 hours daily

Walks: Occasionally .25 - 2.5 hours daily

Drive: Occasionally .25 - 2.5 hours daily

Lift/Carry 0-10 lbs.: Occasionally .25 - 2.5 hours daily

Lift/Carry 10-20 lbs.: Occasionally .25 - 2.5 hours daily

Lift/Carry 20-50 lbs.: Never

Lift/Carry 50- over 100 lbs.: Never

Reach Above: Occasionally .25 - 2.5 hours daily

Bend/Stoop: Occasionally .25 - 2.5 hours daily

Use Hands for Pushing/Pulling: Occasionally .25 - 2.5 hours daily

Use Hands for Manipulations: Continuously 5.5 - 8 hours daily

Stress Level of Job: Moderate

The statements herein are intended to describe the general nature and level or work being performed by employees, and are not constructed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Further, they do not establish a contract for employment and are subject to change at the discretion of Eberspaecher North America, Inc.