Family Eligibility Specialist en Workforce Solutions – Rural Capital Area

Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for childcare intake and eligibility. Interacts with customers and childcare providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.

CORE DUTIES AND RESPONSIBILITIES:

• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Determines customer eligibility by reviewing the customer documentation for completeness, accuracy and compliance
• Performs mathematical calculations to determine the parent’s share of cost
• Enter all data into Workforce Information systems of Texas in a timely and accurate manner
• Enters data into databases as directed 
• Maintains accurate customer files in specific order and completeness for compliance
• Takes immediate action to address and resolve customer and provider complaints
• Performs other duties as may be assigned

Bachelor's degree preferred.