Director of Volunteer and Community Engagement (Req 101002) en Whitney M Young Jr Health Center

Description

Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.

WYH has a robust benefits package including generous time off, affordable health, dental and vision insurance, 401k with safe harbor employer match, tuition reimbursement, term life insurance, commuter benefits and more!

GENERAL RESPONSIBILITIES:

The Director of Volunteer and Community Engagement will be responsible for building and strengthening relationships between the organization and its community, while creating and managing meaningful volunteer opportunities. This individual will also lead efforts to generate philanthropic support through volunteer-driven initiatives, events, and partnerships, with an annual fundraising goal. The Director will serve as an ambassador for the organization, cultivating relationships with individuals, businesses, and community groups to advance both programmatic and fundraising priorities. The Director is also responsible for soliciting and securing gifts-in-kind for events and programs for patient needs (i.e. hygiene items, clothing, holiday gifts, etc.).

SPECIFIC RESPONSIBILITIES:

• In collaboration with the Chief Development Officer (CDO) and Director of Marketing & Communications, create and implement of the annual Development and Marketing Plan.
• Leads, manages and coordinates WYH and EQX community engagement opportunities.
• Cultivate and maintain strong relationships with community groups, corporations, civic organizations, and faith-based partners.
• Represent the organization at community events, presentations, and networking opportunities.
• Identify opportunities for collaboration that increase organizational visibility and community impact.
• Leads WYH and Equinox public facing community events (i.e. signature fundraising event, promotional events, open houses, ground breaking/ribbon-cuttings, community outreach events, etc.) and donor fundraising and cultivation events, and coordinates oversight of event committees, and  leads project management of event logistics leading up to and day of event, as well as any follow-up.
• Recruits staff and volunteers for participation in community events.
• Research and identify new community engagement opportunities, in support of scorecard and department objectives including community health education opportunities
• Works in conjunction with Digital Marketing & Communications Specialist to develop and execute promotional and social media plan for all events; assist Digital Marketing & Communications Specialist with social media postings, as needed.
• Works in conjunction with the Prospect Research and Database Management Analyst for mailing lists and mailing of community engagement event materials.
• Ability to work cross-functionally with development, communications, and program staff to maximize impact.
• Order and maintain stock of branded merchandise and give-away items for community programs and special outreach events.

Manages and coordinates the WYH volunteer/internship program 

• Develop annual volunteer engagement and fundraising work plans with measurable outcomes.
• Provide regular reports on volunteer hours, community engagement, and revenue generation through Raiser’s Edge
• Manage program budgets and ensure cost-effective use of resources.
• Collaborate with leadership to integrate volunteer and community engagement into strategic planning.

Identifies opportunities for volunteer/internship engagement.

• Works with program directors and HR to create job descriptions for volunteer/intern positions.
• Coordinates volunteer and community service opportunities (community service projects, interns, corporate volunteer programs, etc.), and gifts-in-kind 

Facilitates the HR process for volunteers/interns

• Recruits volunteers, including initial interviews.
• Coordinates health and security screenings with HR.
• Maintains, tracks and updates records for all volunteers/interns.
• Provides volunteers with orientation to Whitney Young Health with support from HR.
• Develops policies and procedures for volunteer program with support from CDO and HR.
• Develops and maintains volunteer handbook with support from HR; implements best practices in the field.

Manages the volunteer program for excellence and achieving goals

• Develops and executes volunteer recognition program.
• Works with the Marketing team to create and maintain a special volunteer section/column in Whitney Wire staff newsletter; and in the agency newsletter, To Your Health, as an opportunity presents itself.
• Provides mentoring and support to volunteers.
• Evaluates and seeks to continually improve volunteer satisfaction.
• Evaluates and reports on program impact.

Additional

• Fundraising Metrics: Year 1& 2- $80k, Year 3 & 4- $120k
• ThanksGathering Metrics: Year 1 & 2- $115k, Year 3 & 4- $200k
• Ability to track and analyze engagement, volunteer hours, and fundraising metrics to report ROI
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e.   DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

Bachelor’s Degree required in Communications, Business or related field. Three (3) to five (5) years of related work experience demonstrating successful development experience in event planning, fundraising and community engagement, public relations and volunteer coordination. Strong project management skills for coordinating event committees, vendors, logistics, and follow-up. Established connections or strong networking skills with community groups, corporations, civic organizations, and faith-based partners computer proficiency in Microsoft Office, including Word, Excel, PowerPoint and Publisher; excellent verbal, written and interpersonal communication skills; excellent organizational skills; independent, self-starter who is highly motivated and creative; holds valid NYS license, safe driving record, and access to reliable transportation.

PREFERRED QUALIFICATIONS:

• Demonstrated ability to meet or exceed fundraising targets, with experience cultivating donors, managing sponsorships, and securing gifts-in-kind.
• Familiarity with corporate social responsibility (CSR) partnerships and cause-marketing campaigns.
• Proven track record in designing, implementing, and evaluating successful volunteer programs.
• Public speaking experience, with the ability to represent the organization at events and in the community.
• Experience leading large-scale fundraising events, preferably with budgets exceeding $100K.
• Experience integrating volunteer and community engagement strategies into organizational strategic planning.
• Demonstrated leadership in inspiring and mentoring volunteers or junior staff.
• Strategically align community engagement with fundraising goals, excel at relationship-building across sectors, and bring data-driven leadership to maximize impact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $78,600 - $91,350 annually