Helpdesk Support Technician en Time Investment Co Inc

Description

Helpdesk Support Technician

Milwaukee/West Bend, WI

Description

Work Type: Full-Time, In-Office 

Opportunity for partial-remote for the right individual.

Top 10 Workplaces winner for 2023, 2024, & 2025

Job Description

Time Investment Company is an indirect consumer finance company operating in all US states. We focus on financing the sale of water treatment, home improvement, and other products through an independent network of dealers. Approved dealers use our loan platform applications to submit consumer applications for credit, receive approval on those applications, and complete the loan process.  Helpdesk Support Technician is a frontline resource fulfilling our needs to provide the best class support to our end users. The goal is to provide users with systems that work reliably and efficiently allowing them to achieve the company’s growth strategy.  

What’s in it for you?

• Computer equipment provided
• Medical, Dental, Vision Insurance after 60 days
• Life Insurance, Short and Long-Term Disability after 60 days
• Contribute to your 401(k) after the first 30 days; earn 4% company-matched funds after six months
• Paid Time Off, with an additional 8 hours Birthday Month PTO
• Potential for additional 8 hours Volunteer PTO
• Paid holidays, including an 8 hour floating holiday  
• Tuition reimbursement
• Monthly luncheons 

Salary range - $22-$27 per hour

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as Management may deem necessary from time to time.

• Serve as the first point of contact for IT support requests via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Provide technical support for Windows, mobile devices, and common business applications.
• Manage user account provisioning, password resets, and access permissions.
• Complete user provisioning and term activities around 
• Escalate complex technical issues to appropriate IT teams as needed.
• Maintain accurate documentation of support requests and solutions in the ticketing system.
• Assist in the setup, deployment, and maintenance of workstations, printers, and mobile devices.
• Educate users on best practices for IT security and efficient system usage.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable  accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Associate  or Bachelor’s degree in Information Technology or related field.
• 1 year of experience in a helpdesk or IT support role.
• Strong troubleshooting skills for hardware, software, and network issues.
• Proficiency with Microsoft 365, Windows OS, and basic Active Directory administration.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support requests effectively.

Preferred Skills:

• Experience with financial services IT environments.
• Knowledge  of ITIL practices and service desk frameworks.

Language Skills

· Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

· Mathematical Skills

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

· Reasoning Ability

· Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

· Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

· Protective Clothing Required: None

· Work Environment

· Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.