Outpatient Clinic Front Office Assistant PT en Morgan Medical Center

About the Role:

The Morgan Medical Center Outpatient Clinic Front Office Assistant plays a critical role in ensuring the smooth and efficient operation of the outpatient department. This position serves as the first point of contact for patients, providing exceptional customer service and facilitating a welcoming environment. The assistant is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate patient records, which directly impacts patient satisfaction and clinic workflow. By coordinating communication between patients, medical staff, and administrative teams, this role supports the delivery of high-quality healthcare services. Ultimately, the Front Office Assistant contributes to the overall success of the medical center by enhancing operational efficiency and patient experience.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting preferred.
• Basic knowledge of medical terminology and healthcare administrative processes.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication, able to multi task and interpersonal skills.

Preferred Qualifications:

• Certification in Medical Office Administration or related field.
• Experience with insurance verification and billing procedures.
• Familiarity with patient privacy laws and healthcare compliance standards.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Greet and assist patients upon arrival, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance information, and update medical records accurately.
• Schedule, reschedule, and confirm outpatient appointments using the center’s electronic health record system.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical or administrative personnel.
• Coordinate with clinical staff to facilitate patient flow and communicate any delays or changes promptly.
• Process patient check-outs, collect co-pays, and handle billing inquiries in accordance with center policies.
• Maintain confidentiality and comply with all healthcare regulations including HIPAA standards.
• Perform general administrative duties such as filing, faxing, and managing office supplies to support daily operations.

Skills:

The Front Office Assistant utilizes strong organizational skills daily to manage patient appointments and maintain accurate records, ensuring seamless clinic operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, fostering clear and compassionate exchanges. Proficiency with electronic health record systems and office software enables efficient data entry, scheduling, and information retrieval. Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly. Additionally, attention to detail and knowledge of healthcare regulations ensure compliance and protect patient confidentiality throughout all administrative processes.

Summary of Part Time benefits available:
  •Three comprehensive medical plans to choose from, including a Health Savings Account option
  •Wellness based premium discount through our Premium Credit Plan
  •Comprehensive Dental Insurance
  •Your Best Health Program
  •$50,000 of Life and AD&D Insurance paid for by MMC
  •Voluntary Life and AD&D Insurance
  •Voluntary Short-Term Disability Insurance
  •Voluntary Long-Term Disability Insurance
  •Group Accident Insurance
  •Group Critical Illness Insurance
  •Employee Assistance Program (EAP)
  •Health and Welfare Employee Advocacy Center (Client Advocate Center)
  •Retirement program
  •Health fairs
  •Paid Time Off program
  •Extended Illness Bank
  •Tuition reimbursement
  •Credit Union Enrollment Option
  •Fitness Center Discounts  

It’s a new day for health care in Morgan County! 

With the opening of our new hospital, advanced care is closer than ever. From highly trained physicians and nurses to modern facilities and technology, the new Morgan Medical Center offers exceptional hospital care with all the comforts of home. We invite you to visit us and experience the difference.  

The opening of the new Morgan Medical Center means advanced care is closer than ever before. In addition to our ongoing clinical collaboration with Piedmont Athens Regional Medical Center, which will provide access to more physicians and specialists, a number of important services are available right here in Morgan County.  

~ Emergency patients can take comfort knowing that they are being treated at a Level IV Trauma Center.

~ As one of only eight hospitals in Georgia designated as a Remote Treatment Stroke Center, our ER is equipped to deliver life-saving diagnostic and emergency care to stroke patients.  

~ Our transitional care/swing bed program provides specialized care to patients recuperating from surgery, stroke or other acute-care visits before transitioning home or to an extended care facility.  

~ Our imaging department offers 3-D mammography, the latest innovation in breast cancer detection.  

~ From surgery to emergency care for a critical illness such as heart attack or stroke, our dedicated team is ready to provide the care our patients need when they need it – all near the comforts of home.  

We are a 25-bed Critical Access Hospital located in Madison, GA.
Serving Morgan County and the Surrounding areas since 1960.