Client Advisor (New York (New York), NY, US) en None

Our Company

Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026.  Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. 

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! 

Your Role

We are looking for a responsible, highly motivated Client Advisor with a genuine interest in our brand and a real passion for sport and wellness to work in our SoHo Boutique. As an in-store Client Advisor you will act as a Brand Ambassador, building relationships with new and existing customers while delivering an excellent in-store experience to our customers. You will always put the customer first by delivering white-glove customer service and striving to exceed customers’ expectations. Reporting to the Store Manager, you will be responsible for meeting sales performance goals for the Home segment. 

Your Impact

• Contribute to the Store Sales Performance by achieving the sales targets
• Maintain good product knowledge and ensure an outstanding customer experience
• Be proactive in attracting new customers and maintaining relationships with existing ones to generate new business opportunities
• Actively participate in design events and trade shows, to collect and convert as many leads as possible
• Handle customer complaints, seeking assistance and ensuring issues are resolved to the satisfaction of the customer and the company
• Constantly promote a unique, memorable shopping experience (implementing customer focus, storytelling, extraordinary service, selling skills and aptitude) 
• Keep the CRM system up to date
• Exceed all behavioral requirements, adhering to the dress code and appearance guidelines
• Ensure the store is perfectly in line with the Brand Guidelines in terms of VM, appearance and atmosphere.
• Respect company norms and procedures and adhere to Security and Health and Safety regulations
• Always be informed on brand activities, locations, events and marketing activities
• Cooperate with other Consumer Sales Functions (Field Sales and Teleselling) in an omni-channel approach, in order to facilitate and speed up the customer journey.

About You

What You Bring: 

• Proven experience in B2C or retail sales, preferably for luxury brand retail companies
• Aptitude for selling, with an emphasis on developing business
• Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
• Previous experience working with operational systems and CRM tools such as SAP and Salesforce
• Passion for fitness and wellness
• Interest in/knowledge of the architectural design space a plus
• Entrepreneurial approach
• Ability to create and cultivate a network
• Ability to work weekends/holidays as needed
• Able to work in accordance to the boutique schedule. The boutique operates Monday - Sunday from 10am - 7pm. 

What We Offer: 

• Annual salary starting at $65,000 with opportunities for overtime, commensurate with experience
• Additional compensation via bonus and commission opportunities
• Comprehensive medical, dental, and vision insurance - eligible starting first day of employment
• 401k with company match - eligible starting first day of employment
• PTO 

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!