Sr. LOA & Accommodations Case Manager en PetSmart

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

The Senior Leave of Absence (LOA) Manager serves as a subject matter expert in leave and disability accommodation, providing strategic guidance and case management across PetSmart’s U.S. and Puerto Rico operations. This role independently manages intermediate to complex cases, balancing legal compliance with operational needs. The Senior LOA Manager partners with Legal, HR, and Risk teams to mitigate risk, identify trends, and drive process improvements, while maintaining data integrity and delivering high-quality service.

Essential Duties and Responsibilities

• Operates in a highly collaborative, cross-functional environment, handling both escalated and non-escalated LOA/ADA cases with autonomy and sound judgment.
• Independently manages complex FMLA cases and provides education to leaders on federal and state leave laws, proactively identifying legal risks and recommending solutions.
• Leads ADA case management, including initiating the interactive process, reviewing documentation, analyzing requests, and making independent decisions on reasonable accommodations that align with both legal requirements and business operations.
• Tracks accommodations and advises on ADAAA updates; identifies areas of legal exposure and recommends process improvements.
• Coaches and supports all levels of management and HR on LOA and ADA matters, including delivering presentations and written communications.
• Analyzes data to identify trends, conducts root cause analysis, and develops actionable solutions with minimal oversight.
• Maintains accurate documentation and ensures data integrity in the LOA case management system.
• Partners with Legal, Risk, Training, and Operations to share best practices and ensure consistent application of policies.
• Participates in the development and delivery of training programs and contributes to continuous improvement initiatives.

Education, Experience, and Skills

• Minimum of five (5) years of experience in leave and benefits administration, with a strong understanding of FMLA, ADA, HIPAA, ERISA, and benefit plan design.
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Demonstrated ability to make independent decisions in complex, high-stakes situations.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Exceptional interpersonal and communication skills, both written and verbal.
• Highly organized with the ability to manage multiple priorities and respond with urgency.
• Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); experience with HRIS and SAP reporting preferred.
• Ability to research and interpret federal and state leave laws and recommend compliant accommodations.
• Positive, proactive attitude and commitment to high-quality service delivery.
• SHRM-CP or PHR certification is a plus.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.