Service Delivery Manager – Enterprise Applications en Mckesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

We are seeking a highly skilled and motivated Service Delivery Manager to lead the delivery of services across all production-based enterprise applications. This role ensures that releases are executed with minimal risk, meet compliance requirements, and align with enterprise architecture and PMO governance standards. You’ll collaborate cross-functionally with central teams to drive service excellence, operational efficiency, and continuous improvement across the application landscape.

Key Responsibilities

Service Delivery & Release Management

• Plan and manage release windows and lifecycle in coordination with delivery leads.
• Conduct release assessments and implement enterprise-aligned release strategies.
• Maintain a comprehensive release schedule, ensuring documentation, testing sign-offs, and stakeholder communication.
• Lead release readiness reviews and ensure compliance with quality gates and regulatory standards.
• Execute fallback procedures and communicate change status to operations and service desks.

Enterprise Architecture Alignment

• Ensure all application delivery aligns with enterprise architecture principles, including scalability, security, and maintainability.
• Collaborate with architecture teams to validate design decisions and enforce governance standards.
• Support lifecycle planning and technology roadmaps for enterprise applications.

PMO Governance & Best Practices

• Apply PMO best practices to manage scope, schedule, and resources across multiple initiatives.
• Ensure adherence to project lifecycle governance, including quality gates and milestone reviews.
• Track and report on KPIs such as delivery predictability, defect rates, and velocity.
• Support financial planning and benefit realization tracking in coordination with PMO and Finance teams.

Agile & SAFe Leadership

• Guide Scrum Masters on Agile practices, especially within SAFe frameworks.
• Facilitate continuous improvement across Agile teams and delivery processes.

Testing Strategy & Defect Management

• Oversee service delivery strategies across unit, integration, regression, and non-functional domains.
• Establish and manage defect triage processes for timely resolution and retesting.
• Educate teams on service delivery standards, testing methodologies, and compliance protocols.

Team Leadership & Collaboration

• Build and lead a high-performing team of delivery leads, Scrum Masters, and change agents.
• Collaborate with central enterprise teams to align application delivery with enterprise standards.
• Drive process improvements and innovation in release and service delivery management.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in the software development lifecycle and release management.
• Proven experience in Agile/SCRUM methodologies and SAFe frameworks.
• Strong understanding of CI/CD pipelines and enterprise service delivery.
• Familiarity with compliance and regulatory standards in software delivery.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience with enterprise platforms such as SAP, Workday, MuleSoft, or similar.
• Knowledge of tools like Jira, Azure DevOps, GitHub Actions, and ServiceNow.
• Background in healthcare, finance, or regulated industries.
• Experience with enterprise architecture frameworks (e.g., TOGAF) and PMO tools (e.g., Planview).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!