Banquet Captain - Branson Convention Center en Asmglobal

This position provides a high-quality food & Beverage service for banquets, concessions, coffee cart and events. The captain directly supervises all food & beverage events. This includes the planning, set-up, execution and tear down of all events. The captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. All duties are to bee performed in accordance with Missouri State las and regulations, as well as BCC policies, practices and procedures.

Essential Duties

Include the following. Other duties may be assigned.

• Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
• Work closely with Director of F&B, Banquet Manager, Asst. Banquet Manager and Event Manager to ensure consistency of services and the highest quality of operation.
• Ensure front and back of house are maintained in a clean and orderly fashion.
• Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
• Uses a cash register or point of sale system as needed and supervise any discerptions.
• Implements and maintains BCC policies and procedures and must have State of Missouri Alcohol Responsibly Training (SMART)
• Attend all staff meetings and report back to department team members’ any information.
• Prepare assignments for staff assigned to each event, includes assignments for each portion of the work shift, including set-up, reception, event tear-down and side work.
• Perform other duties as assigned.
• Must pay close attention to detail.
• Must have good oral and written communication skills and understand instructions and guest request.
• Must have strong customer service skills and ability to lead team in a respectful and professional manner.
• Must be able to adapt to changes in the work environments, managing competing demands, frequent changes, delays or unexpected events.  

Working Conditions

• Daily lifting up to 20 lbs., constant reaching, stooping, standing and walking. Must be able to balance serving trays and have good manual dexterity.
• Required to move around the facility; to stand for long hours during events; talk and hear.
• This position requires work inside and outside of the building, parking lots included and some exposure to adverse conditions.
• Must be able to work extended and/or irregular hours, including nights, weekends, and holiday’s as needed. High noise level.
• Knowledge of occupational hazards and applicable safety practices.
• Ability to demonstrate excellence in everything, and continually seek improvement in results.

Qualifications    

• High School diploma/GED required
• Three years’ experience in food industry.
• Ability to work with limited supervision.
• Must have current food handler’s certification
• Must have a professional attitude and appearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.