Manager, Originations Recording en Mortgage Connect

The Manager, Originations Recording oversees the final stages of real estate transactions to ensure the proper completion and compliance of all post-closing process.  Responsibilities typically include:

• Managing a team responsible for reviewing and processing closed files
• Ensuring the timely and accurate preparation, recording and distribution of closing documents, such as title policies and mortgages
• Coordinating with county recording offices to ensure compliance with legal and regulatory requirements
• Overseeing resolution of executed document issues, discrepancies or missing documents

• Communicate & enforce policies and procedures to their teams
• Manage workload issues with team, proposing efficiency initiatives as necessary
• Participate in System Enhancement Process
• Identify exceptions to process to determine root cause and action plans for change
• Assist with Inbox Management
• Authorization all Team OT
• Ensure all client SLA’s are met or exceeded
• Proactive involvement with any client complaints for resolution and remediation
• Provide 1-on-1 training to Team Leaders and team members, as needed
• Manage Attendance Files and Review Timesheets for their teams
• Prepare & Administer Performance Reviews for all team members
• Approve Promotions of Team Members to Team Leader positions
• Participate in Interview Process, as well as Termination Process
• Provide guidance on conflict resolution among team members with assistance from Human Resources
• Responsible for production and profitability of team to ensure company achieves its goals and objectives
• Oversee the implementation of changes and new processes within the team.  Identify any risks and take the appropriate steps to mitigate.
• Review Training Reports to ensure team is trained appropriately in all areas
• Participate in daily operations, as needed 25-30%
• Build and Maintain morale within the team
• Maintain complete confidentiality and privacy of departmental matters
• Complete all assignments in a timely manner
• Act as a leader within the company
• All other duties assigned
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• Bachelor’s degree or equivalent experience
• 1-2 years of Closing or Post Closing experience
• Strong Customer Service Focus
• Clear Verbal and Written Communication Skills
• Ability to Work in Fast-Paced Environment and Meet Deadlines
• Self-Motivated: Ability to Work with Minimal Supervision
• Persuasive, Encouraging, Motivating Personality
• Strong Attention to Detail
• Ability to Work both Independently and as part of a Team
• Ability to resolve issues and/or problems as they arise.
• Strong analytical skills and the ability to review and identify issues and opportunities in data / reports
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• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is In office. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]