Temporary Guest Services Specialist en Vanderbilt University
Vanderbilt University · Nashville, Estados Unidos De América · Onsite
- Junior
- Oficina en Nashville
The Temporary Guest Services Specialist at West End Tower serves as a key resource in supporting hotel management with a focus on guest relations, communications, and operations. This position is crucial in facilitating a seamless experience for both overnight guests and event clients, while also ensuring alignment with operational excellence expectations.
Duties and Responsibilities:
Guest Relations
- Greet every guest upon arrival with warmth and professionalism.
- Register arriving guests, assign rooms, and prepare necessary documents and keys for registration.
- Respond promptly and courteously to telephone calls and text messages, directing inquiries appropriately.
- Serve as a point of contact for both overnight guests and event clients to ensure a smooth experience.
Event Management
- Assist in coordinating client needs for events through pre-event planning and on-site execution.
- Maintain oversight of meeting spaces and multi-purpose rooms, including setup and teardown.
- Act as the onsite contact for events held in the tower, ensuring all specifications are met.
Guest and Client Engagement
- Provide detailed information about the campus and local attractions to enhance guest experiences.
- Ensure guest special requests are efficiently fulfilled and monitored for satisfaction.
- Implement feedback-driven improvements to elevate the overall guest and event experience.
Partnership Development
- Strengthen and maintain relationships with existing partners while identifying and cultivating new partnerships that support occupancy and event growth.
- Represent West End Tower within the community to expand awareness and visibility.
Qualifications:
- Preferred background in Tourism & Hospitality.
- Proficient in Microsoft Office Suite (Word, Outlook, Excel), EMS, ORACLE, and other cloud-based PMS systems.
- Comfortable multitasking in a fast-paced environment.
- Excellent customer service and conflict resolution skills.
- Knowledge of the campus and surrounding areas.
- Capability to push, pull, lift, and move furniture or equipment up to 40 lbs.
Company
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
