Community Health Worker - Temporary en HealthFirst Family Care Center Inc.

Description

We are seeking an experienced Community Resource Specialist who is already certified as a Community Health Worker (CHW) to join our team on a temporary basis during the upcoming Open Enrollment period. This role is ideal for someone who can hit the ground running to support patients with insurance applications, sliding-fee programs, and community resource connections.

Key Responsibilities

• Assist patients with insurance and benefits navigation (Marketplace, NH EASY, Medicaid, etc.) 
• Process sliding-fee scale applications, discuss payment options, and arrange payment plans 
• Follow up on applications and patient contacts within established timeframes 
• Provide advocacy and education on available community resources (food, housing, transportation, etc.) 
• Support outreach and community events (some evenings/weekends) 
• Collaborate with billing and patient services teams to resolve coverage or payment issues 
• Verify and update patient demographics and consents during interactions 
• Serve as a knowledgeable point of contact for patients needing assistance during Open Enrollment

What We Offer

• A chance to make a direct impact on community health during a critical time of year 
• Collaborative team environment with training on HealthFirst systems and workflows
  

Requirements

Required: 

• Current Community Health Worker (CHW) certification 
• High school diploma or equivalent 
• Minimum 2 years’ experience in a healthcare or insurance benefits setting 
• Strong customer service, communication, and computer skills  

Preferred: 

• Certified Application Counselor (CAC) for CMS 
• Familiarity with medical terminology and cross-cultural communication