Branch Manager en Beyond Bank Australia

• Based in Belconnen
• Full time opportunity
• Salary Range: $99,400 - $123,700 inclusive of Super

Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 40 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Customer Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

The Role
In this role you will steer and elevate branch performance while championing our presence in community engagements. Your focus will be leading by example on delivering exemplary customer service, developing and maximising customer relationships, and fostering an ever-developing team. Step into this role to lead the charge towards success and leave a lasting impact on our branch's trajectory.

In the role you will:

• Proactively engage customers to understand their financial needs and offer tailored solutions, fostering long-term relationships based on trust and loyalty.
• Drive sales targets by personally providing benefits for our customers and monitoring performance, providing coaching, and supporting team members to achieve their monthly targets.
• Collaborate with specialists and community stakeholders to deliver comprehensive financial solutions and enhance market position.
• Support operational efficiency and effectiveness through consistent coaching, performance monitoring, and adherence to organizational risk and compliance responsibilities.
• Champion change and innovation by leading through transitions, fostering a culture of creativity, and promoting the Beyond Bank values throughout the team.
• Demonstrate strong emotional intelligence, openness to feedback, and a commitment to personal and team development.

About you

You are a proactive and customer-centric professional with a natural ability to foster enduring relationships. Driven by results, you excel in achieving and surpassing sales targets while empowering your team to reach their highest potential. With a strong passion for community engagement and innovation within the financial sector, you bring dynamic leadership, a commitment to operational excellence, and a deep dedication to living our organisational values—creating meaningful impact in a fast-paced, evolving environment.

• Proven experience in business management and the responsibility of owning the development and growth of the branch to ensure long-term sustainability.
• Performance-driven leader with 3+ years of experience, specialising in coaching and team development to drive results and foster growth.
• Expertise in customer relationship management with desirable exposure to consumer lending.
• Proficient in local business and community development with a focus on effective risk management.
• Proven ability to guide the strategic direction and growth of the branch.

See yourself in our team

You will be joining the Belconnen Branch, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.

Why you will love working here

If you’re passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.

And there’s even more benefits:

• A flexible, and diverse working environment
• Career development opportunities, training and coaching
• Annual paid work-life balance days to boost your annual leave
• Community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]

Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close 17/10/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.