Assistant Director Student Financial Services en Massachusetts College of Pharmacy and Health Sciences

This position focuses on providing a high level of customer service via walk-in counseling, phone calls, and appointments regarding: the financial aid application process, student account inquires, and financing options loan counseling, and debt management strategies. The candidate must be comfortable discussing the details of a student’s bill and conducting necessary follow-up and outreach in order to keep students accounts in good financial standing.

Counseling (40%)
• Provide financial counseling to students and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies.
• Discuss billing questions with students and their families and provide detailed information about tuition charges.
• Oversee, coordinate and conduct affordability meetings with incoming first-year and transfer students and families.
• Manage assigned caseload.

Student Accounts (40%)
• Conduct first level institutional collection out-reach on over-due bills, including phone calls and emails.

Additional Responsibilities (20%)
• In addition to the assigned student caseload, the counselor will also manage and be responsible for at least one of the primary Student Financial Service functions, such as payment plans, outside scholarships, federal work study, or VA.
• Assist office with training staff.
• Represent the Office at Open Houses and other College events.
• Present job-related workshops and give presentations at team meetings and to student and staff audiences on and off campus.
• Develop and maintain documentation of appropriate procedures for administrative responsibilities.
• Occasional nights and weekends are required as necessary.
• Other duties as assigned.