Medical Records Manager en Avance Care

Avance Care is committed to raising the standard of healthcare. As one of North Carolina’s largest networks of independent primary care practices, we provide comprehensive, patient-centered care that supports the physical, mental, and emotional well-being of every patient we serve.

We are seeking an experienced and highly organized Medical Referrals Manager to join our medical referrals and diagnostic imaging department. This role is responsible for overseeing the referral process, ensuring quality and compliance, and delivering exceptional service to patients, providers, and internal teams. The Manager will lead a team of referral coordinators, streamline operations, and develop best-in-class practices to support a seamless patient and provider experience.

Selected Responsibilities:

• Oversee referral coordinators and the day-to-day operations of the medical referrals and diagnostic imaging department.
• Coordinate and streamline administrative and quality functions, including tracking and auditing referrals and diagnostic imaging to ensure patient safety and team awareness.
• Develop and maintain community contacts to enhance referral processes and collaboration.
• Provide training to referral coordinators, ensuring proficiency in patient and provider relationship management strategies.
• Collaborate with operational and clinical leaders to establish and maintain best-in-class practices for all areas under management.
• Lead, motivate, and manage the referral coordinator team, including hiring, performance management, staff engagement, and development.

Associates degree in Business Administration, Health Administration or related field required. Bachelor’s degree in a healthcare-related field preferred.

Other Priorities:

• Excellent leadership qualities
• Ability to adapt to rapidly changing environments and priorities
• Ability to work under pressure and meet tight deadlines
• High attention to detail and accuracy in work
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and government regulations
• Strong written communication skills, including the ability to write reports, business correspondence, procedure manuals, and effectively present information to employees and departments

Join our team and make a meaningful impact by leading our referral team with purpose and precision, ensuring every patient receives the care and attention they deserve.

All offers of employment are contingent upon the successful completion of a background check and drug screen

Alo/Avance Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.